[Resolved]  RechargeItNow.com — TATA SKY RECHARGE

I have recharged my TATA SKY sub. id. [protected] ON 16.03.2010, 5:25-5:35pm by rechargeitnow.com , for rs. 200, first transaction showed failed so i have recharged it again. but on checking my axis bank account i found that my account has been debited twice, but i have received only recharge ..
I have posted the refund complaint in the site itself and receive the mail that
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From: RechargeNow [mailto:[protected]@rechargeitnow.com]
Sent: Saturday, March 20, 2010 11:55 AM
To: shivam.[protected]@tatametaliks.co.in
Subject: Refund

Dear SHIVAM,

This is to let you know that we have received your support request and our team will try to resolve the query at the earliest.
If you wish to contact us in regard to this request, please fill in the appropriate form on contact us page with the following details

Support Request Details:
Track ID: [protected]
Name: SHIVAM
Email: shivam.[protected]@tatametaliks.co.in
Mobile No: [protected]
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but till now in inspite of asking about the ststus of my complaint i have not got any reply. please let me know the status of my refund .