[Resolved]  Redbus And Kallada Travels — Bus Timing shown in the ticket varied from actual and hence caused lot of trouble

Address:

Bangalore, Karnataka

I & my wife were traveling to Perumbavoor from Bangalore last Tuesday. Tickets for us journey were booked on www.Redbus.in. travel was supposed to be on 11th october 2011 on Kallada travels (bus going from Bangalore to Pathanamthitta). Tickets showed reporting time as 6:30 in Kalasipalayam for bus starting at 6:45 from there. We arrived at Kallada office in Kalasipalayam at 6:20 and were told that the bus already left. People at the Kallada office told us that despite multiple requests from Kallada travels, Redbus had not updated the time in their website. They gave us 2 options - (1) Go to Madiwala as that was the last stop in Bangalore OR (2) Take "some other bus" to Perumbavoor. I am 67 years old and my wife is 59. We were helpless hearing this as we didnt know anything of Bangalore nor the local language. Luckily our daughter had come to drop us and she agreed to take us to Madiwala. It was pouring heavily and traffic was very bad. We resorted to OPtion 1 as we werent sure of the bus, tickets etc for Option 2. We were told that bus will leave Madiwala at 7 and hence we need to rush. In the heavy rains and crazy Bangalore traffic, we made multiple calls to the Kallada office in madiwala asking them to hold the bus. They asked us to come as fast as possible. We reached Madiwala office at around 7:10 to see the bus waiting for passengers. We boarded the bus thinking that it was just waiting for us. Bus waited there for another 20 minutes (waiting to get filled as they had many empty seats) and finally started from Bangalore.

If our daughter was not with us that day, we would have missed the bus and got stranded at Kalasipalayam. It was surprising that though I entered this in the survey of redbus, no one even bothered to connect with us so far or even apologize. Kallada travels also washed their hands off as it is not their problem.