[Resolved] Redbus — Redbus Online Payment Gateway | |
This is about booking ticket online through, redbus online payment gateway. My father was scheduled to reach Bangalore from Hyderabad on 13th April 2009, for which I being at home on Sunday thought Redbus would be convenient option to block ticket. Next moment I connected my laptop to Internet and typed redbus.in in my browser. Selected a bus operator, choose a seat, the next screen is about details of passenger and payment, payment type selection. In which I had to fill in Card Holder Name Number etc, then comes the scary page on my browser [Security is not taken care of, very vulnerable to attack]. Which says the page is not secure to go forward, had taken me to some weird page before I landed on Axis bank. I made the transaction on Master Card Secure page which takes care of security issues. From there I landed back on Redbus Payment Gateway [With redbus as a watermark] which never worked. I shut that page after 4hours long waiting time. I lost my money from my Card too. I had to call their customer service some 40 times to know my status. I hope Redbus techie management is listening to customers like us to improve their service. I leave people who read this to choose from going to Redbus / alternative. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3903
Pending
278
Resolved
2490
View all 3903 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information
I was scheduled to reach CHENNAI from Hyderabad on 27th April 2011, for which I being at home on Sunday thought Redbus would be convenient option to block ticket. Next moment I connected my laptop to Internet and typed redbus.in in my browser. Selected a bus operator, choose a seat, the next screen is about details of passenger and payment, payment type selection. In which I had to fill in Card Holder Name Number etc, then comes the scary page on my browser [Security is not taken care of, very vulnerable to attack]. Which says the page is not secure to go forward, had taken me to some weird page before I landed on SBI. I made the transaction on Master Card Secure page which takes care of security issues.
From there I landed back on Redbus Payment Gateway [With redbus as a watermark] which never worked. I shut that page after 4hours long waiting time. I lost my money from my Card too.
I had to call their customer service some 40 times to know my status.
I hope Redbus techie management is listening to customers like us to improve their service.
I leave people who read this to choose from going to Redbus / alternative.