[Resolved]  Redbus — Redbus cheating passengers

Hi,
I have requested a ticket through redbus on Tuesday 18 August 2009, for travelling from trivandrum to Bangalore on Sunday, 23 August. The redbus executive called me and informed that ticket is available with Sofia lines Multiaxle A/C volvo bus for that date. I confirmed and the delivery boy delivered the ticket and charged Rs.975(Rs 950 ticket charge and Rs 25 delivery charges). Then On the day of travel, just 2 hours before travel i just called the travels for confirming the time and seat. Then I recieved the shocking news that the travels dont have any tieup with redbus and the seat number mentioned in the ticket is already allocated for somebody. It was just 2 hours before the travel and i have to reach bangalore the very next day. So i called redbus and told the issues. they called me back after some time and told that there was some miscommunication happened between redbus and the operator. So i need to purchase the tickets once again and redbus will refund the old ticket amount.
So i have no option other than to call the travels one by one and finally got 1 seat in the last row. for purchasing this i spent another Rs 60 for auto since there is not much time left for the travel to commence and the booking office is far away. After that when i reached bangalore and called redbus and told about this. then after some frequent calling i got a mail saying that the ticket amount Rs 950 is deposited in my a/c and the cheque number is given.
I then asked for the delivery charges of Rs.25 and they were not replying. then i called again and again and finally they told that they will deposit that also.
I spend almost Rs.200 for getting this back. But interesting thing is the cheque they are telling that they have deposited is not at all credited to my a/c even after 3 days(Until this time).
Also imagine if i didnt get that ticket then the loss will be vey high. Its very bad to cheat the customer by giving a false ticket and taking his money. when i enquired with some travels i came to know that this is avery frequent thing redbus is always doing. Redbus will give 1 seat to 4 people and somebody has to cancel the trip. there are incidents in which ladies are forced to get down from the bus in the middle of nigh at some unknown placest.
Please tell me how can we do some action against this fraud.