[Resolved]  Redbus — cancellation of bus not intimated and deduction in charges for cancellation

Address:

Bangalore, Karnataka

I am lodging this complaint against Redbus.in
I Mohd Moizuddin, book a ticket from National travels through redbus.in Hyd-Bang Tic No.TF[protected], D.O.Journey-10th May, boarding point & time: Lakdi-ka-pool,Hyderabad 9:15PM, D.O.Booking-4th May. I was there at boarding point 8:30 pm and i was waiting for bus, i called the opeartor both landline and cell no one has responded to my call.I even didn't got any confirmation mail or sms from the operator nor redbus. Finally i called redbus same night at around 9:30pm, they put me on hold for morethan 30 mins twice but i didn't got any response whether the bus is cancelled or not.Then the same night at around 10:30pm i got a email from redbus that as per my request the ticket is cancelled.

Because the bus was cancelled i dont have any other option in that night i have cancelled the return journey ticket i.e;VRL Travels booked through redbus.in Bang-Hyd Tic No.TF[protected],ticket fare Rs.700- D.O.Journey-12thMay, and to my surprise i got a refund details of Rs.560-.
First of all i have faced lot of mental torture because the bus was cancelled and there was no intimation till night 10:30pm and when i cancelled the return journey i am facing a loss of Rs.140- who is going to bear this losses?
I have made so many calls to redbus and mail to [protected]@redbus.in but i have not got any satisfactory answer as on today and they have stop responding to my mails.
Hence iam cheated by redbus and I alert all the passengers not to book your tickets through redbus as they are cheaters, liers & frauders and i do not want others to be in my position.