I had booked my ticket with VRL Travels for Goa to Mumbai on the 2/12/2021.
The bus number is MH09CV0531.The bus broke down at Pune. The bus was in a bad state right from the start of the journey of which the bus drivers were aware of. However they still went ahead with the journey. How was the bus fitnees regime passed by the authorities. It is against the law and also a big risk to make passengers travel in a broken down bus.
Also the passengers were made to wait on the road for more than three hours without any backup provision.
Kindly look into the matter and sue the owners of the travels for negligence in road and passenger safety.