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VRL Travels Complaints & Reviews

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Last updated May 29, 2024
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VRL Travels reviews & complaints(466)

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A
Adithya D A
May 29, 2024
May 29, 2024
This thread was updated on May 29, 2024
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Driver doesn't know the pickup point

Myself Adithya D A, the passenger traveling from Bangalore to Mantralay.
I booked bus at may 29 2024 and the pick up point was Rajarajeshwari Nagar Kanthi sweet at 8.15pm, I waited till 9.30 the bus didn't come and I called the them they told the bus has left the place and told to come to anadha roa circle by your own transport.
Then what's the use of me booking ticket from rajarajeswari nagar, I wasted my money on cab also...
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M
MNGAITONDE
May 15, 2024
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Leakage of rain water inside bus & in baggage section

Address:Neheu Nagar, Gokul Road, Hubli

Bus No: GA05T6061 Contact: - [protected] for your journey: Hubballi Hyderabad on[protected]:00 PM
1. Suitcase kept in baggage cabin in water and cloths were wet which was observed after get down in hyderabad
2. It is surprised to see that, leakage started after rain in seat no. U2.

3. While coming from hyderabad to hubli on 6th May, 2024 (Hyderabad to Belgaum Bus)Drivers don't know the routes of Hyderabad and...
+1 photos
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S
San 2805
from Mumbai, Maharashtra
May 11, 2024
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PNR No.[protected]
Bus no. MH12WJ4247
Travel date : 09.05.2024

My power bank missed in the bus.
I have called and informed to customer care.. however, I didn't yet get my power bank.

Power bank colour : black
Any other details required contact me

I am sure it's missed only in the bus.
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    J
    Jude Price
    May 10, 2024
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    Driver locked the bus and other driver shouting

    I am travelling back from Goa to Bangalore and the driver stopped at 12:30 at Karwar for dinner and we were told 20 mins for dinner. Everyone on the bus got down but my daughter was unwell so she was sleeping. We did not know that the driver was locking the bus ( he did not inform). Everyone had the food and came and tried to open the bus but it was not opening I too tried but people told me sir it's locked so I did not try again, after abt...
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    A
    Ameenph
    Apr 15, 2024
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    Bus no KA636183
    Date 15/04/24
    The one person ( he told his name as basavaraj) i asked him to turn off lights after bus leaving manglore..he didn't turned off till Udupi..me and my nxt passenger also requested him initially and he was very rude and challenged as to complaint..he don't care at all...if necessary action should be taken or else I'll take this to manglore police ... since he was very rude in behaviour
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      V
      Vijay Belakudi
      Apr 12, 2024
      Apr 12, 2024
      This thread was updated on Apr 12, 2024
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      VRL bus service

      As we have booked AC coach bus yesterday from almatti to Bangalore (11/04/2024) and when we started journey it was AC bus and in middle of journey AC stopped working and at Chitradurga they have made us to change bus due to AC. And they have provided the non AC coach from Chitradurga.

      And as we booked AC and we travelled in Non AC. We need refund for the same.

      Kindly have action on this

      Thank...
      +2 photos
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      S
      sharanutuljapure
      from Hubli, Karnataka
      Apr 5, 2024
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      Wasting of passengers time

      Dear sir/madam
      My bus timing is at 9:45 pm, I am writing this complaint at 10:15 pm already half an delay but still bus is not ready to leave even after all passengers in bus they are only waiting for parcel delivery, to full, this is not the first time every time on this route same problems happens and it just irritate the passengers, kindly request you to take a action and plz sincerely maintain the timing, if this is the case booking...
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      B
      Biswa pati
      Apr 4, 2024
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      3 Hours delay, no rest stop for female passengers

      Recently travelled with VRL bus from Hyderabad to Bangalore on 3 Apr 24 with my mother who is senior citizen, the complete journey was very uncomfortable for the following reasons
      1. Wrong pick location provided - Asked before 20 minutes to cross a busy road and come to other side for pick up to a senior citizen.
      2. Multiple stops provides to male passenger for toilet at road side which delayed the bus further, no organised...
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      S
      sadashivj
      from Bengaluru, Karnataka
      Apr 3, 2024
      Apr 3, 2024
      This thread was updated on Apr 3, 2024
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      left passenger at boarding point and 15 min before departure the bus from boarding point (pnr - 181984454) bus no. ka41d8024

      Address:Bangalore

      Dear VRL Team,

      This is very sad to write it, but Today I struggled lot to catch the, today I thought that the small travel agencies are better in terms of humbleness.

      I Booked the ticket from Bangalore to Bagalkot (PNR[protected] Bus No.KA41D8024, I was getting 10 min late to departure timing of bus, I got a call from the driver, you know that Bangalore traffic so that I got stuck in traffic and I was requesting...
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      K
      KALAGOUD PATIL
      Mar 30, 2024
      Mar 30, 2024
      This thread was updated on Mar 30, 2024
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      Staff behaviour and timing

      Address:Bengalore pune

      Staff behaviour.talkiing way to passenger and highist speed 70km with new gold clss bus and shouting on passenger worst service plz cal @[protected]...
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      M
      Madhav Bhamidipati
      Mar 21, 2024
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      Received Damaged goods

      I booked my house shifting consignment from Chennai to Hyderabad through VRL company, it turned out to be fraudulent company. They promised me high quality truck to carry my consignment but sent a small truck. They jam packed all the house holds as a result all the sensitive material got damaged when I received in my new home (Hyderabad). They collected huge insurance amount but they are refusing to pay for the damaged items. Kindly take...
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      R
      Rahul Warad
      from Bengaluru, Karnataka
      Mar 12, 2024
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      Poor restaurant stop near Almatti

      Hotel tourist Dhaba No good food, prices are very high., Zero hygiene..worst toilets.I wish your management team person should come n pee here and hope he will stand for 1 min.

      Please maintain some standards of VRL just releasing new colorful buses doesn't help....
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      M
      MARUTI TRADERS
      Jan 25, 2024
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      Bus problem they make waiting for 5 hr

      I am travelling in bus from hubli to ahemdabad bus number KA25D4863, it's coming from Bangalore, after that they stopped service in Belgaum saying that bus is not having permit for other state & another bus is coming in 1 hr but after that it takes them to arrange bus after 5 hr, and they had sended ordinary bus not multi exel bus which we have booked tickets, all passengers got problem in highway and vrl customer care is not responding any...
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      P
      Prashant7481
      from Bengaluru, Karnataka
      Jan 24, 2024
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      Refund my amount

      Website:VIJAYANAND

      Initially i was trying to book 2 seats, at the end i got error and couldn't confirm seats. Even i checked booking section I didn't get any message related to debited amount. Later i booked 2 seats and got message from bank related to debit of amount from my account... After that i got your message of earlier bookings . Kindly look into it..and refund my amount...
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      Address:Karnataka

      Hello,

      I'm writing about VRL Bus Bad Experience. I was travelled with banglore to Goa on Dec 23rd 2023.

      After I book, I didn't got any proper details about bus like bus driver contact number, bus number, Tracking details. I Received only PNR Number and bus timings.We have enquire the bus details with their reception each time. Because everyone asking the bus details.

      After I got bus, They didn't...
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      K
      Karandiv
      from Bengaluru Pete, Karnataka
      Dec 26, 2023
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      No stop for food and not punctual

      Address:Bangalore

      I'm traveling from Bangalore to Mumbai
      They haven't stopped for food or washroom
      They stopped for lunch at 4 and then straight for dinner at 12 midnight also they didn't stop any where for washroom.
      After paying soo much money they couldn't stop for food??...
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      T
      Tahir Talat
      from Ahmedabad, Gujarat
      Dec 23, 2023
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      Bed Service

      Address:Ahmedabad

      Pick late - drop late and before drop point at narol stop at aslali and pick up comes with full of material they empty and fill new material in pick during this period again we suffering just because of VRL activities. They should drop us first at narol and then they do the same. 5000/- charger only VRL taken from Pune to Ahmedabad and this service not suggest anyone to travel with VRL west to money and west of time....
      +1 photos
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      A
      ashokrunwal
      from Mumbai, Maharashtra
      Dec 8, 2023
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      No washroom stop for Ladies

      *Travelling from Banglore to Vijayapur AC Coach KA25D4788, No washroom stop for ladies around hospet. Requested to stop at any Petrol pump or hotels or tolls, but stops at tea stalls. Worst services being health issues, kind request request request to notify and resolve it, being standard travel agency should resolve the issue taking it seriously.*...
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      A
      ashokrunwal
      from Mumbai, Maharashtra
      Dec 8, 2023
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      No ladies washroom stop

      We are travelling from Banglore to Vijayapur, KA28D4788 AC Coach requested driver to stop at ladies washroom at either toll or petrol pump nearby hospet, but he said to go in open places. So kind request request request to understand and resolve, to notify places n give direction to drivers as it causes health issues. Being a reputed travel agency hope for an early solution...
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      G
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      No washroom stop

      As we have asked for ladies washroom the driver of MH12VT3524 was very rude and he didn't even answer for the same so please look into it and resolve the same...
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