[Resolved] Redbus.com — Cheating from RedBus.com and Travel company | |||
I have sent below mail along with Pics of Buses to RedBus.com Support team on "[protected]@redbus.in" email id which i got from website. My Ticket ID is TE2Z93886978 Dear Madam / Sir, Please find the attached my ticket details and other pics of BUS and note below points regarding bus and Travel Company. 1. As per my ticket the eagle Travel bus should be Volvo bus but my journey was in prototype Volvo bus (refer pic 20120130_225025). 2. No comfort like Volvo bus. 3. Seats were full of dust and trash and it was not cleaned by bus staff and reply was “This is the bus if you want to travel than travel.” 4. Rude staff and not at all cooperative (every time answer is “This is the bus if you want to travel than travel.”). 5. Window curtains were damaged. (refer pic 20120130_224022, 20120130_224042, 20120130_224102) 6. Bus was late by 1.5 hr in Baroda. 7. AC was not working properly. 8. No head clearance between upper seat and bus roof so not able to seat just sleep and sleep. 9. Overall journey was terrible. I would like to request Redbus team to refund all my money (2400 Rs) as it was totally cheat from Redbus Team and Travel Company. Waiting for your positive reply. ThanQ, Regards, Now after this mail they are refunding only 400rs (as they are saying it is their policy) and I have Paid 2400rs for volvo bus but as pics and above mail bus was not volvo and it affected overall my whole day and journey was between dust and uncomfertable. I have paid for Volvo bus and was not got any proper services. Kinldy pleasse do the needful and help me to get my money back from RedBus.com and take the steps to stop the sheating other pepole from RedBus.com website. Thank You, Regads, Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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From: Kotecha, Jay - EESD - MUM
Sent: Wednesday, February 08, 2012 2:35 PM
To: 'redBus Support'
Cc: [protected]@gmail.com
Subject: RE: [CaseID#10294643] Feedback for journey of TE2Z93886978
Dear Avinash,
That suggestion about claim after journey was given by your costumer care person.
This is not expected form RedBus Company as you are renowned company.
So if you want to refund than refund full payment because bus was not as per what you claim on your website and every other problem informed you otherwise I don’t want 400rs.
Now I am going to file a case against the RedBus for not providing claimed services and providing worst services and also not coordination with consumers and not refunding my whole money on consumer court, as bus was below the standards.
I still have screenshot and other proofs of your claim of Volvo bus for Mumbai Baroda Bus service and other bus photographs.
Regards,
From: redBus Support [mailto:[protected]@redbus.in]
Sent: Wednesday, February 08, 2012 12:55 PM
To: Kotecha, Jay - EESD - MUM
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10294643] Feedback for journey of TE2Z93886978
Dear Customer,
Greetings from redBus.in!
Further to the below mail, we clarify that as the journey was completed using the same ticket, we will not be able to process your request for full refund.
Best regards,
Avinash R,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
Kotecha Jay - EESD - MUM wrote:
Dear Madam / Sir,
I have paid 2400rs to redBus for comfortable journey and journey was totally uncomfortable for me and my family.
I want my all 2400rs back not only 400rs, it is only 16% amount what I have paid.
This is last and final mail I am doing to RedBus after that I will complain about RedBus in Consumer Court and I have all the Pics, mails to prove my point.
Waiting for your positive reply and do the needful.
ThanQ,
Regards,
From: Kotecha, Jay - EESD - MUM
Sent: Wednesday, February 08, 2012 12:12 PM
To: 'redBus Support'
Cc: [protected]@gmail.com
Subject: RE: [CaseID#10294643] Feedback for journey of TE2Z93886978
Dear Madam / Sir,
I have paid 2400rs to redBus for comfortable journey and journey was totally uncomfortable for me and my family.
I want my all 2400rs back not only 400rs, it is only 16% amount what I have paid.
Waiting for your positive reply.
ThanQ,
Regards,
From: redBus Support [mailto:[protected]@redbus.in]
Sent: Tuesday, February 07, 2012 5:54 PM
To: Kotecha, Jay - EESD - MUM
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10294643] Feedback for journey of TE2Z93886978
Dear Customer,
Greetings from redBus.in
We are extremely sorry for the inconvenience caused, and we are sorry for the delay in response.We wish to inform you that the refund of Rs.400/- is done today. The transaction Id for the same is 8460923.
Please note that bankers would take five working days to credit the same to your card. Kindly do confirm the receipt of the same.
We apologize for the delay in our response.
Best regards,
Avinash R,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)