[Resolved]  Redbus — Complaint on not doing my pickup redBus Ticket - TFBB53894752

Address:

Pune, Maharashtra

Hi, I booked my ticket from Pune to Hyderabad for 16 oct 2013 at 9.30pm pickup time and 9.15pm reporting time(akbar travels). On 16 Oct 2013 at 9pm reached Opp. vaibhav talkies called given number[protected] / 30483463/ 64/ 65 for my confirmation in response I had been told that bus has left the pune station and will reach to my pick up point which is Opp. vaibhav talkies in 15mins and driver will call me and do my pickup. When i asked about driver's number neither i have been provided driver's number nor it's bus number.Instead he said I dont have to worry about it driver will call me. After waiting for 15mins When i didnt receive any call from driver I tried calling again to[protected] / 30483463/ 64/ 65 but no one did pick my call. When i called Red bus [protected] I got response that my bus already gone without doing my pickup.And i have been assured that i will get refund.It was there in their policy also if customer present there on time and bus doesn't do his pickup he will get his refund.And redbus is also aware of my situation as i called them on that night. When i asked them about my refund they are coming up with different reasons each time. First they said driver called me but my phone was not reachable if it is that then how did i first called them.Second mail they said i was not present at the stop.Now they are blaming me that i didn't called service provider for the confirmation of my pickup. What should i do now.I can show my call logs when and how many times i called redbus and bus service provided. Unfortunately i havent recorded them.But what should i do now to get my refund. Thanks & Regards, Prasad Nellutla.