Redbus — Refund not initiated

Address:

Hyderabad, Andhra Pradesh

I had tried booking a ticket on 18/02/2012 for 26/02/2012 through Redbus.in using ICICI Net Banking. The amount is debited and the ticket wasnt booked. Immediately on 18/02/2012 I had registered 2 complaints through thier toll free number and I was told that they would take 5 days to refund.

Today 23/02/2012 when I call the customer care about the refund, they deny any complaint made and said they dont have any proof over it. So i had sent a screen shot today.

Now they say they didnt register a complaint as they had no proof and said I can go to consumer court and complaint against them.

I need refund of my money and action taken against redbus.in

Transaction Details:

18/02/2012 BIL/[protected]/WWW.REDBUS.IN/9739264 DR INR 1,200.00