Redbus — Not Refunded

I have tried to book a ticket from Calicut - Trivandrum for my friend Ishak by Kallada transport on 11.09.2013 through red bus using internet banking. The amount credited to red bus, but the ticket was not booked. no refund of amount received yet. Pls see details below Date: 11-Sep-2013 TO TRANSFER INB Ibibo Web Pvt. Ltd. Transaction id : 42586598IGL9150354 TRANSFER TO [protected] IBIBO Amount : Rs.650.00 pls refund the amount to my account as early as possible