[Resolved]  Redbus — email discussion with red bus. Incomplete Transaction with red bus but not refund money

Address:

Pune, Maharashtra

Dear All,

Please go through the email discussion with red bus representiative ,

[protected][protected][protected][protected][protected][protected][protected][pr...⇄ Karthik,

But why ? , If my transaction is failed & I am doing booking on line it is my responsibility to book ticket again ,why your representative called me & do the transaction , So it is your Customer care executive’s mistake to booked wrong journey date. And you are asking unable to process the refund.

So my request is please do the need full & do the need full.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
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From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 13, 2012 10:32 AM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Further to our discussion we are unable to process refund for the below case.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Voice +[protected] & [protected]

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Monday, January 09, 2012 3:27 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Kindly provide us your contact number which you used to call customer care to inform the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Karthik,

Transaction is failed from my side , If it is confirmed from my side then I am guilty but it is not confirm my side, If I am doing the booking online then it is my responsibility to book again your representative had called me & book the ticket. But when I have received SMS of 5th January journey date . Suddenly I have informed your representative it is wrong date mention your old customer executive so please change the date that time your representative informed don’t worry you can write down email for wrong date. We will cancel the ticket & revert the amount in your account.
After that I have again completed online booking of 6th January of same travels not other travels. If I have not started the my journey on 5th January then why need to pay the amount. If I has not informed your representative about this situation then it is my problem. But I have informed your representative when SMS received.

I am your regular customer , So kindly request you please do the need full .

Awaiting your valuable response.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail



From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:28 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that we will process refund for the failed transaction if the payment got debited from your account but the ticket was booked with your confirmation. The ticket was confirmed with your acknowledge. Hence we are unable to process refund for the same.


Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Sir,
It is not my mistake , It is your representative mistake to book the ticket . when I am trying to book the ticket ,my transaction is incomplete. After that suddenly I have informed your representative it is incomplete transaction. That time your executive told me ,don’t worry we will refund your money. If I am not taken the journey then this is not the process .
So I request you please do the need full & refund my money. Actually today is my journey date. I have attached the Incomplete transaction details.



Regards,
Anant Jodh

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:07 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that as per your transaction you had tried to book ticket for 5th January and the same has been booked by our executive. Hence in the below case we are unable to process refund for the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:

Dear Sir/ Madam ,

As discussed with Mr. Raj & one more leady customer executive regarding uncompleted booking transaction , I have informed them regarding this. Mr. Pravin had booked wronged date transaction. So please cancel this ticket.& refund my deducted amount without penalty.

I have done following transaction one transaction is failed.

2000.00 INR www.redbus.in
[protected]:03:37 PM IST
2000.00 INR www.redbus.in
[protected]:56:32 PM IST
Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail