Redbus — Ticket Itinerary

Address:	No. 314/1, 3rd Main, 7th Cross, Domlur Layout, Bangalore, Karnataka - 560071., Maharashtra
Website:	www.redbus.in

My name is Noormohmed and I have booked Ticket TF5M39282288 for travelling date 16th May 2013 (attached is receipt) From Mumbai to Ratnagiri with the boarding point Thane(KTS) Teen Hath Naka(KTS). As per booking it suppose to be the boarding point at Thane (KTS) By Mukund Krupa Travels for which I paid. But services not been provided as per Information on Redbus website. When I contacted the Mukund Krupa Travels on 16th May afternoon on the contact given on the right top corner of the landline phone No.[protected] just to check the status of my ticket, one guy who attended the phone had no clue about this ticket as he replied that my system is down (I think he do not know how to operate the computer to check the ticket status). He gave the mobile number [protected] of his boss whose name is Mannu, I was surprised after hearing their answer that they have no clue about such ticket and ticket is fake. After discussing with three to four different Red Bus Customer Care executives on[protected] which is given at the bottom of the red bus ticket they put me on hold for 15-20 minutes each time I called the said landline number to check the status, At last the guy named Mr. Gopal who attended my phone gave me a contact number for Mukund Krupa Travels, Dadar Mumbai Office and I got the answer that the boarding point is Vashi Plaza not Thane(KTS). I was completely Disappointed. The guy said that we stopped operating our bus services from Thane (KTS) long time ago so contact Redbus regarding this boarding point issue. I kept calling whatever the number the redbus gave to me and I lost my money around 150 rupees from phone to calling these number with no positive reply from either side. I had two tickets booked which one passanger is a women senior citizen (age around 65 years) which she cannot travel to Vashi Plaza as there are lot many hassles for her to board the bus, and that is the reason I booked the ticket and gave the boarding point Thane(KTS) as this is the easiest boarding point for her. She had to attend her grand son's marriage function at Ratnagiri on 17th in the morning. This is the total mental harassment for the passangers, and I want to know who is responsible for all this. There is no connection in between the redbus and the travel operators. My experience was not Good at all with the RedBus as Redbus misleading and misguiding travelers. They have given wrong information on their website . God knows what would happen if the passangers go to Thane(KTS) as per the booked ticket boarding point and finally found no such bus to pick them up at the last moment. It was good that I called them just to check the ticket status otherwise the passangers was about to miss marriage function which was more important for them to attend. Though this is happening Everyday (Came to know by other passengers). Even all of the redbus Customer care executives was not able to provide me any satisfactory answer.
Noormohmed Haju email: [protected]@gmail.com Mobile : [protected]