Rediff.com — didn't get refund of the product returned

Address:

West Delhi, Delhi

i ordered creative ep-630 earphones from rediff.com website costing INR 600 on 22/7/2012. i received the product on 24th july 2012. but after sometime i found that the product was in poor quality so i returned the product back to the seller on 25/7/2012 through dtdc courier which reached the seller on 27/7/2012.rediff customer support said that the product will be delivered to me by 7-8 working days failing to which they told me that my money would be refunded within 7-8 working days. the refund action was taken on 6th september 2012. but till now i havent received my refunded amount yet nor i have received any courier amount . i have been continuously sending emails and contacting the rediff support but all my efforts are in vain. they do not reply me satisfactory emails and keep on saying to send an email telling the same problem again and again everytime i try to contact rediff customer care no. there no. is busy most of the time and after a very long wait they pickup the call. they keep on mentioning in the email that my money will be refunded in 2-3 working days but its been more than a month now and i have still not received my refund. i am frustrated sending emails, visiting bank again and again and calling customer care everyday.i have lost all my hopes now consumerdaddy is my only hope now. please take whatever action you can as soon as possible..my ORDER NO. of the product is 7273158.