[Resolved] Rediff Shopping / iPod — not sending the product after replacement

[Resolved] Rediff Shopping / iPod — not sending the product after replacement

A Ayush Varshney from Chennai, Tamil Nadu

Hi, I have purchased ipod of Rs. 1100 from Rediff shopping order no. 5098657 one month ago. But they sent me ipod which was not working. I mailed them as a complaint then they said for the replacement.So i sent back to them through personal courier, address given by them.After that they are not replying through mail or by call.Please help me in this case as early as possible. I am sending you the mail trail.These are some of my mails. [protected][protected][protected][protected][protected][protected]------ Hi, I am waiting for your reply.Its too late and from your side, nothing is gonna happen!! On Mon, 19 Jan 2009 19:47:44 +0530 wrote >Dear Ayush, > >Greetings from Rediff.com. > >Apologize for the delay in replying to you. > >We are sorry to note that the item that you have purchased through the order no. 5098657 is found defective. This is a very rare and unfortunate case and we apologize for the same. > >We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. > >Items are to be returned with all accessories and original packaging. >Careful attention is to be given with the packing of the product to avoid damage during transit. > >Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. > >The sellers address is as follows: >AMS Exporters. >(Rediff Order no: Mandatory) >Sandeep Vig >Unisef Electronics, Haridas Market >Bank Street Koti >Hyderabad >Andhra Pradesh >India >Pin Code:-500195 >Mobile no. [protected] /[protected] > >Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff. > >Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > >Assure you of prompt and courteous response on all your visits to Rediff.com > >Warm Regards, >Nimesh D >Customer Service, >www.rediff.com > >P.S: Please do not change the subject line for future correspondence >[protected][protected][protected][protected][protected][protected][protected...⇄ Hi, As per your given information, i dispatched my order no. 5098657 to your given address. Courier name is 'Around the World courier' and courier address is "kajuwadi, chakala road, opp. Bajson industrial estate, andheri(e), mumbai-400099 tel no: [protected]", courier recipt no. Is[protected] and courier charge is Rs. 110.And product will reach within 4-5 days. Please check and confirm and send me ipod in working condition.If you need more information, then reply me back. On Mon, 19 Jan 2009 Support wrote : >Dear Ayush, > >Greetings from Rediff.com. > >Apologize for the delay in replying to you. > >We are sorry to note that the item that you have purchased through the order no. 5098657 is found defective. This is a very rare and unfortunate case and we apologize for the same. > >We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. > >Items are to be returned with all accessories and original packaging. >Careful attention is to be given with the packing of the product to avoid damage during transit. > >Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. > >The sellers address is as follows: >AMS Exporters. >(Rediff Order no: Mandatory) >Sandeep Vig >Unisef Electronics, Haridas Market >Bank Street Koti >Hyderabad >Andhra Pradesh >India >Pin Code:-500195 >Mobile no. [protected] /[protected] > >Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff. > >Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > >Assure you of prompt and courteous response on all your visits to Rediff.com > >Warm Regards, >Nimesh D >Customer Service, >www.rediff.com [protected][protected][protected][protected][protected][protected][protected]-- Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anilkumar C.D.

from Kharagpur, West Bengal

I got the similar experience. I bought a watch (worth Rs.500) feb 10th; when delivered, found a disgusting model(not the one I asked for) asked for replacement. THen, they replied to send it to AMS exporters (mail given below). I returned it on 14th feb. Ever since that, no response from rediff-customer support even after sending 4 reminders!!! Kind of cheating. (I ve bought many things through rediff-shopping; many times got defective products including mp4-player, shirts, binoculars, drilling machine etc)

the mail i received:

Dear Anil

Greetings for Rediff.com

We are sorry to note that the item that you have purchased through the order no.5178480 is found different. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.

Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.

The sellers address is as follows:

AMS Exporters.
(Rediff Order no: Mandatory)
Sandeep Vig
Unisef Electronics, Haridas Market
Bank Street Koti
Hyderabad
Andhra Pradesh
India
Pin Code:-500195
Mobile no. [protected] /[protected]

Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff.

Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Prashant
Customer service,

M S LAXMIKANTH

from Bengaluru, Karnataka

Hi Gents,

This AMS exporters merchant looks like a cheat, i had request for a Car DVD player but i have got something else, instead, i have not received the product as shown in the website, nor the features available for the same, please do something on the same my order details are
Details of Order# 5215799
Products Vendor Courier Despatch Date Airway No
CAR DVD/VCD/DIVX/MP3 PLAYER WITH USB/AUX-IN/FM WITH REMOTE
Click Here to rate this Seller. AMS Exporters TNT [protected] [protected]

I have received, the parcel on 24th feb 2009, as i was on travel I could check the parcel only today ie 7 march 2009 please do needful.

cordially

laxmikanth

M S LAXMIKANTH

from Bengaluru, Karnataka

Now, Looking at other reveiws, i'm scared if i send back the worng product and i dont get that too, then i lose my whole money,
rediff team need to investigate, to put these guys on task to and remove dubious merchants. on the rediff portal,

regda
laxmikanth

Jitendra Gupta

from Gurgaon, Haryana

Dear Taruna,

I know all most 3 weeks has been passed in this response. This is because in frist week I tried to contact Mr Sandeep Vig, but could'nt get. I got is personal phone number also it was always switch off. I put the message also but not got any reply. I was able to get in contact with Myure who said that please send the watch back and we will change. My only qusetion was that how will you know which watch I have ordered for if you can give me the mail id to confirm the pic of the same watch I orderd. But he said he has no email ID.

Then again I tried to Sandeep but could'nt get that. My only concern was that if they really have the same watch in stock, then it is fruitful to send the watch for change. Otherwise if they again send different one its of no use to me. Since my centiments are attache with that watch as a wife gift.

As you know the last week was financial year ending, I was left with no time for any other things to do like follow up for changing the watch. Which causes the delay in this response.

I here by request you to please help me to get me the same watch I selected. The watch they send is still lying as its box pack. I am not using it.

Moreover that watch was my wifes selection to gift me.

Please help me to solve this.

Thanks & regards

Jitendra

On Wed, 18 Mar 2009 18:46:56 +0530 wrote
>Dear Jitendra, Greetings from Rediff.com Apologize for the delay in replying to you.We are sorry to note that the item that you have purchased through the order no.5240512 is found defective. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. Items are to be returned with all accessories and original packaging. Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.

The sellers address is as follows:
AMS Exporters. (RediffOrder no: Mandatory)
SandeepVig
Unisef Electronics,
Haridas MarketBank Street Koti
Hyderabad Andhra PradeshIndiaPin Code:-500195
Mobile no. [protected] /[protected]

Once the product has been dispatched from your end,

kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff.

Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product.Assure you of prompt and courteousresponse on all your visits to Rediff.com

Warm regards,
Taruna
R.Customer Service Rediff.Com

P.S: Please do notchange the subject line for future correspondence .

Lt Col UR Raj

from Delhi, Delhi

iPod player — No repair or replacement

Dear sir,
I purchased two iPods from PlanetM, Circular Road, Ranchi in the month of Jun 09. However, one of them stopped working. I went to PlanetM for repair/replacement as the item was under warranty. But was refused either of the abova action and was told to go to Kolkata for which address was also not provided.
I am contemplating law-suite against the iPod product as well as PlanetM for such low-grade and non-existent cousumer service.

Nandakumar

from Delhi, Delhi

How sad I did not see this messages before I purchased anitem through them

vinit kumar

from Mumbai, Maharashtra

The same story is with me. I bought MP3 player from Indiatimes and it was defective so sent it to AMS exporters and not received it yet. It has been over a month now and surprisingly no response from Indiatimes.