[Resolved]  Rediff Product/strings 1500 Watts Home Theatre System - Extra Base Technology — I didn't get my original order.they cheated me..

Dear sir,


This is a complaint on rediff shopping team . They are making people fools. No proper response from the vendor . Even when we tried to call him up nobody is suppose to lift the phone. Even his mail id is also defective as their products..


I have got this message since 20 days passed i made a payment till now my problem was not solved.
Even i didnt get my money back nor i didnt get my original product which i had applied.

The total conversation has been mentioned below pls go thru..

This is the mail i got from rediffcustomer support team...
Dear Nikhilesh,

Greetings from Rediff.com,

We are sorry to note that the item that you have purchased through the order no.5022987 is found defective. This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.



Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.



The sellers address is as follows:


Mr.Mayank Gulati
(Rediff Order no: Mandatory)
Mayank Electronics,
4-4-312, Giriraj Lane,
Kothi,
Hyderabad -500095
Tel :[protected]
Email : strings.[protected]@gmail.com or [protected]@yahoo.com



Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff.


Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Sheetal Shinde,
Customer Service,
Rediff Shopping

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Nikilesh ([protected]@rediffmail.com)
Date: Tuesday, December 09, 2008 10:56 AM
To: [protected]@rediff.co.in ([protected]@rediff.co.in)
Subject: General Query

[protected] START OF MESSAGE[protected]

Name: Nikilesh
Phone Number: [protected]
message : I had applied for a Strings 1500 Watts Home Theatre System - Extra Bass Technology, , , , but i a cheap and worst computer speaker instead of real order which i made...u people make me fool..its already 20 days passed ..When i supposed to call u through the numbers which u have mentioned they are not lifting.Vendor name: Mayank Electronics

Contact Person: Shah, Shah

Phone Number: 32443594, [protected] ..

I want you to take necessary action on this and provide me what i had applied.

Name : L Nikilesh

Mobile : [protected]

Pls call me up

regards

Nikilesh L