| Address: | Mumbai City, Maharashtra |
I had purchased a Blackberry 9780 in Dec 2010. A relatively new phone. There was a problem with the keypad which i got repaired and started working properly. Not even 2 months have passed and now there is a screen issue where lines keep showing up on the screen regularly. Many times when I get a call so i cant figure out who is calling me. Have missed several work calls because of this.
For a big corporate company like Blackberry that is so renowned for their quality and durable products - I have completely lost faith in their products. I previously had an excellent Blackberry Bold 9000 that worked flawlessly till I decided to upgrade. Maybe because the bold 9000 was purchased in Australia it worked well? I don't know...however i believe I should be compensated to atleast receive the same phone if not an upgrade replacement.
You can contact me directly - My phone is currently in repair with you under name Dheer Barua. I hope to hear a positive response from you. Was this information helpful? | 
Earlier to this I had given my same BB mobile for repair to Redington on 04.07.2011 for the same problem i.e. Key pad not working, hanging problem and the same was handed over to me by saying that it has been repaired.
But after some days I was facing the same problem. Due to my busy schedule I could not sent my mobile for repair. On 17.10.2011 I had given it to redington and now they people are saying that there is liquidated damages and therefore it does not match with warranty criteria.
Work Order No. 15588 dated 17.10.2011
Name :-Ajay Bansal
IMEINO:-[protected]
Problem:- Key pad not working, hanging problem
Ph no. [protected]
[protected]
This is very unfortunate that redington handed over me unrepaired mobile and second time says that it does not meet warranty criteria due to liquid for the same problem.Further it was told to me the that the liquid might be sweat .
Dear Sir, if it is sweat then what??
it is natural if somebody is using his phone then sweat might be entered into the keypad, it does not mean that i have put my BB into a jar of water.
I m absolutely fed up from these kind of replies and looking to move to the court .
You are requested to look into the matter