[Resolved] Redington India pvt.Ltd & Blackberry 8520 — Battery heating problem,draining of charge instantly | |||
Hello i am T.Muthukumar from Chennai, i purchased Blackberry 8520 on 21.11.2009.In the mid of June my Blackberry suddenly experienced with Heating problem (even within warranty period ie. the 7 months of purchase)and the battery drains quickly after every charge even without a call made or received.I submitted my smart phone to redington service center @ Chennai on 29.06.2010,they told that they there is no service facility in Chennai and need to sent to Bangalore for inspection and service.On 9th July a person from redington Chennai called and told my phone has water log and doesn't serviceable.I told them it was not true since there is no chance of water getting into my phone. This type of answer clearly show their excuse for their inability to service the product,it was also confirmed when i saw the similar heating problem has been raised by a friend from jalander,but his phone has been service thrice with no solution provided. I would like to say to the consumer forum and concerned department to take strict action and regulate the service provided by this kind of in able service providers "Redington India". Friends beware of Brands that may ruin your money. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am Anirban from delhi and have a very bad experience with blackberry devices. My phone got a trackpad problem within 15days of purchase. They have not replaced the handset and neither did they solve my problem.They have untrained service professionals and are not able to service the handsets. Worthless company
Reply
The rubber Pad for the side keys had to be replaced on my own in a local shop for Rs 1500, as they wanted to send their phones to Bangalore and wait for 10 days.
They need to have service centers in Chennai and all smaller places as well.
To use this as a strategy to reduce complaints and repairs free of charge, will only effect them in the long run by way of sales. I am switching to another phone now. Me and my wife have had enough. The battery does not last as well. Its 1.5 years since I bought mine from Dubai. Cant be spending money every 1.5 years to replace the Rubbber.
They need to have service centers in Chennai and all smaller places as well.
To use this as a strategy to reduce complaints and repairs free of charge, will only effect them in the long run by way of sales. I am switching to another phone now. Me and my wife have had enough. The battery does not last as well. Its 1.5 years since I bought mine from Dubai. Cant be spending money every 1.5 years to replace the Rubbber.
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Redington (India) Limited SPL Guindy House, 95 Anna Salai, Guindy, Chennai, Tamil Nadu, India - 600032
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