[Resolved]  Redington India — Faulty Blackberry Handset

Address:

South Delhi, Delhi

1. Purchased a ‘Blackberry Bold 9000’ handset (hereinafter referred as ‘handset’) having an IMEI No. [protected].

2. The warranty of the handset purchased was valid till 13.02.2011.


3. In the month of October 2010, the handset was not switching on and therefore, had taken the same to the Okhla Service Centre. The handset was returned after repair work after 15 days despite having been told that the same would be repaired in 10 days. It is significant to note that at the time of delivery the handset, the internal components like Warranty seal etc. were not shown.


4. January 2011, again faced the same problem and on 29 January 2011, took the handset to Okhla Service Centre. I was informed by the executive that the warranty seal was tampered.


5. On 3rd February 2011, i was informed by the executives that the handset was sent to Blackberry HLRC for warranty check, when it was found that the WARRANTY SEAL was missing.


6. I responded and tried to explain the executive that it was not possible from my side because whenever there was any problem with the handset, the same was taken to the authorised service centre.


7. It is noteworthy to mention that it is not feasible that a person would take sophisticated equipment like Blackberry handset under warranty for repair to open market, which would be upon payment.


8. It is not even remotely possible for me to remove (not even tamper as the reason given by your executive is missing) the warranty seal, which won’t serve any purpose to me. Moreover, I had taken his handset for repair only in October 2010 and thereafter in January 2011 and both the times to the service centre at Okhla.


9. According to the executives Blackberry HLRC has rejected the warranty of my handset for the following reasons:


“a. Pad component is damaged due to badly rework.

b. Pad of the battery connector rubber badly rue to which phone power on intermittently.

c. Warranty seal is missing.”