[Resolved]  Reebok India — Unsatisfactory Experience first time with Reebok

Address:

Gurgaon, Haryana

Dear Sir/Mam

I purchased a pair of Reebok Shoes on 13th January 2011 from a Reebok Store. (Reebok Flagship Store, 32,33 Ground Floor, Ambi Mall,Ambience Island,NH8 Gurgaon)
Model : J17898; Bill No: 13815; Time: 7.30pm ; Tin No: [protected].

To be very honest, I would say this was one of my worst buying experiences ever with a Reebok Store. I have been a regular customer of Reebok from very long like most of the people are. But this time around, I was very dissapointed.

I went to a Reebok Store on 13th January 2011,liked a pair of shoes there and decided to buy them. The shoe read MRP of Rs 4599/- (tag read 4599,shoe kept in the shoe stand/rack in the wall). Also, 30% discount was offered on it. Therefore, I purchased the shoes paying a cash amount of Rs 3219/-.The shoe was packed in a shoe box( cardboard box)and given to me. I didnt really noticed the box properly. When I reached home, by chance I had a look over to the box. I was surprised to see the MRP on the box written Rs 3999/-. I thought maybe by mistake a wrong box could have been given. Then I saw a sticker on the shoe itself which read MRP to be Rs 3999/-. I was a shocked at this juncture because, the model in the box and the shoe were same and MRP accordingly was Rs 3999/-. Then why Reebok charged me according to Rs 4599/-. Money was not a matter, but it was the question of right and wrong. Such kind of things are not meant to be associated with a brand like Reebok.

Today, I came back from Delhi to Gurgaon to see what exactly was the matter. I was surprised and amazed at the answer that the store people gave. First of all, the attitude was very casual, not at all professional. Then, I was told that -
(1) Wrong box was given to me by mistake.
(2) Prices of shoe were increased.( They offered me to check the details in the system. However, I didnt see.) If prices were increased, why old stickers were pasted? New ones should have been first pasted and then shoes must have been sold to the customers.

The answers were somewhat not convincing enough. I still didnt know what exactly they meant by these two things. Their, justification was not upto the mark.

Sir,I just want to put up a simple point and want a feedback on this. If I go to the market, buy a product,is it possible that the seller charges me an amount more than the MRP mentioned on the product or on the box? If Reebok people tell me that sir a wrong box was given by mistake, prices are that much only, I am sorry to say this Sir this kind of a situation is not pleasant enough.
I came way back from Delhi to find out the matter and the behavior I expected from the personnel was much more helpful, convincing and justifying keeping the dignity and credibility of Reebok and not letting it down in front of the customers, potential ones and well as the regular ones. And also a casual behavior like Sir sorry a wrong box was given is also not at all accepted. Today they give a wrong box, tomorrow maybe a person comes from a distant place and by mistake a wrong pair of shoe is given then?

Sir, I request you to please give me a feedback on this asap as this was my worst experiences at a Reebok Store. I want to know what is right?
The personnel answers at Reebok were not convincing enough. I hope you will look into the matter and revert back to me on this. The shoes are still packed.


Warm Regards
Pranav Mangla
[protected]
email: [protected]@gmail.com