[Resolved]  Reebok Factory Price Shop, Kolkata (Vip Road, Besides Haldiram) — Defective quality sold/Not replaced

Address:

North 24 Parganas, West Bengal

Hello Sir,

I had purchased a sports shoe from Reebok Factory Price Shop,Kolkata(VIP Road,besides Haldiram) worth around Rs 5500 @ some discount.

The shoe was defective and it's(both pair) sole came off within 4 months.Since it was within the gurrantee period,I took it back to the store and asked the manager to him to replace it.

He behaved very badly with me and told me that the shoe's can't be replaced.It can only be repaired.He also told me that the repaired shoes would be delivered within 15 days time.

It's the 36th day and I have till date not recieved the shoes and whenever I call the store up,the manager very rudely tells me that he would inform me soon.

This kind of quality and bad customer service is not expected from a brand like Reebok.