Reebok India — Insults at store

Address:

Birbhum, West Bengal

Dear Madam/ Sir, My friend had bought a Reebok from your authorised

showroom (Shubh Shree Mercandise (P) Ltd., Bolpur, West Bengal, Holding

No. 48/33, Ph. [protected]), invoice number 1355. The store told her

about an offer where she could get another pair of shoes with actual

price of Rs.1999 for Rs. 750. She took the offer and bought the pair of

shoes as a present for my 12 year daughter. As she was not present on

the spot, the size did not fit her. When I went to the stores just to

exchange the size, I was greeted with extreme humiliation.The store

manager (in front of my daughter) challenged me how dare I come back to

exchange a petty Rs.750 worth of good to "REEBOK" stores. I tried to

tell them that it was just an exchange, yet the insults continued. I had

to come out of the stores. My questions are as follows:
1) Is it the policy of Reebok to insult customers?
2) Is there a rule that Reebok does not exchange a size (with the same

condition when bought)?
3) The price of the product is actually Rs.1999, and Reebok gives a

deal, does that mean the store has the right to call their own shoe

cheap stuff and not worth exchanging?
4) Is it the policy of Reebok to hurt the feelings of a 12 year old

child who wanted to be a proud owner of her first Reebok?
I would like answers to my questions. I was an avid fan of the brand

Reebok and I am sure that the company would deal with this situation to

allow me to remain so. Yours faithfully, Arpita Chatterjee (Ganguly)

Mobile: [protected], mail ID:[protected]@gmail.com