[Resolved]  Reebok India — Refund of Money

I received an e mail from Bagittoday promising me a free Reebok watch where i had to make payment of postage and handling charges only. The booking Id was given as [protected]. I placed the online order in November 2010. I received the watch on or around 14th December and upon opening the box i found that the watch was damaged as the glass was broken and it made the watch useless. I immediately called the customer service and informed about the receipt of damaged watch. I was asked by the executive to send back the watch and was also informed that they shall reimburse the courier charges to me upon sending the scanned copy of the courier receipt. I promptly sent back the damaged watch on 15th December and also emailed the scanned copy of the courier receipt. However the watch was not dispatched to me till 4th January and the executives were not sure when it would be sent to me. Sensing the unwillingness I requested for refund on 4th January.

My ordeal, mental harassment & torture began that day. At the time of writing this complaint there is no information from Bagittoady about the status of me refund inspite of the fact that i have made at least 50 telephone calls to them and talked to almost all the so called customer care executives like Prakash, kavita, Deepak, vijay, Praveen etc etc. Inspite of their promises that I shall soon receive a call I have OT received even a single call back.

i must here say that all of them yes all of them are very adapt in hoodwinking the customer and all very well know the art of not giving any commitment or proper answer although when you talk they all appear to be very professional. Whenever i call and ask for refund they say please give us some more time and that some more time is invariably 10-15 days at least if not more. They are sitting there to dupe customers mislead them and be a part of the fraud the company is perpetrating with innocent people like us who believed in the luring email and fell in their trap.

I would like to warn the public to immediately spread a word about the fraudulent, dishonest practices of India today group minting crores of rupees through such malpractices.

I suggest that all the aggrieved customers file a class suit ( meaning a complaint filed by a group of people against the same company for similar fraud / malpractice) Let us all join and prosecute the Company in a Consumer Court.