[Resolved]  Reebok India — two pair of shoes torn off twice in 6 months

Address:

East Delhi, Delhi

I bought a pair of shoes fom reebok 6 months back with an mrp of 6599 having product id R758424, within three months the shoes were torn from the left side for the left foot.
There were pores as a part of the design which i noticed at the time of buying, but with a trust of buying shoes having a good brand , you do expect them to be there for a good reason.

i finally got it replaced since there was no scope of getting them repaired, unfortunately with a trust and a perception of getting the wrong one at the first time, i did the same mistake and bought the same shoe again.To my wonder this one didn't even lasted for a month i saw it tearing from the same place and one another in addition.

the most unfortunate part of the story was i shifted from the place where i used to live an the one which was close to the shop where i got the same from, now the shop is around 45 kms from my place.

I had wasted 5 weekends in this quest of getting the shoes replaced and submitting then.

few points on the service of the so called renowned brand:

1) You can see a reebok outlet at almost every kilometer, yet you have to go to the same shop from where you have bought your merchandise.Is this the brand that has the same logo and is present globally and cannot even give a service after taking decent enough amount of money for as bad a merchandise.

2) With such a great applaud on the media, the quality controllers are not accessible at all i tried searching on net , there is no direct customer care no easily accessible , I even tried talking to a marketing guy and got a graceful reply of writing a mail which will surely not be addressed over the weekend.


there is lot that should be repaid to the people who have taken such troubles for there footwear.

People spent for quality(with the cost still being more),and if it turns out to be a crap , money should be paid back with the cost of time and eforts for the same as well.


-Preetesh
preetesh.[protected]@gmail.com