[Resolved]  Reebok Shoe — Reebok Shoe Pasting Loose

Address:

Khordha, Odisha

I had purchased a Reebok Shoe for INR 4,000/- nine months back from your authorised showroom at Bapuji Nagar Bhubaneswar. However, in the course the pasting of the sole of the shoe got removed. Unfortunately, the copy of the receipt has been misplaced by me. I had taken the damaged shoe to your store at Bapuji Nagar to lodge, that the shoe is damaged. The store keeper said that we would be sending the shoe to the workshop at Sambalpur in Orissa. He charged me INR 180 and said that he would be intimating me within 15 days once the shoe is repaired. I paid him immediately assuming that the charge out was courier charges for sending the shoe to the workshop.
But after 5 days the store keeper calls me and says that the shoe is repaired. However, after verification of the same, it was understood that the store keeper did not send the shoe to the workshop but did the pasting from a local cobbler in Bhubaneswar and the pasting has been really bad.
I would like to lodge a complaint that this kind of faulty workmanship is not acceptable from an International Brand. Moreover, I had a similar complaint for a shoe of Brand Woodland and it was sent to the workshop and was repaired as if the shoe has been replaced with a new one. That is what is called a brand image.
But unfortunately, the way my case has been handled is really speaking bad about Reebok and creates confusion / doubts as to whether the shoes as displayed in Bapuji Nagar store is original.
Requesting to look into the matter!

Regards
V Kiran Kumar
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