[Resolved] Reebok / Shoes — defective product sale

nitin k srivastav

from Delhi, Delhi

Address:

Udham Singh Nagar, Uttarakhand

my name is nitin srivastav. dated 15.july.11 i have purchase a reebok shoes. shose price (after discount) is 1999.00. after 20 days i saw a deffect in my shose. when i go to reebok showroom and ask for this deffect. that time showroom owner promise me for exchange this produt. after 15 day when i ask about my shes that time he says, company can not be replase it. company will repair this.

after repair still my shoes condition is very bad. i think reebok is fraud company. my advise to all person pls not purchase reebok produt from bazpur showroom.

my e mail id is
[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Paren Desai

from Ahmedabad, Gujarat

I purchase Reebok shoes from your company's out let near Vadaj, Ahmedabad, Gujarat, India in February 2011. In October 2011, I find that shoes purchased have been open up from sole and the upper part of the shoes. So I went to the same shop for repair. I was told that since Diwali is nearing, you may come after 15th November, 2011 for repair the shoes. Accordingly, I have gone there today for repairing the same. I have been shocked first to hear that the repairing is under chargeable basis and I have been more shocked to hear the price of repairing i.e. Rs. 550/-. I am sorry to state that company like Reebok of a great repute charging their own shoes which come for repair within just eight months. I am writing this so that company will come to know the problems faced by common people after paying high price for your product under a wrong impression that the shoes will last long at least for 2-3 years.

Since I need the shoes daily, I am compelled to repair the same tomorrow. This is unfortunate and company of your repute should think over it.

Paren Desai
Cell : [protected] [protected]@refiffmail.com