[Resolved]  Reebok Shoes — Poor quality of repair and lot of confusion created by the shopkeeper

Dear sirs

I purchased a pair of Reebok shoes around 4 months back from a Reebok store by the name of 'Indus enterprises' situated in 1st floor, Saharaganj mall, Lucknow.

The right leg shoe got severely damaged as in its bottom sole almost came off. I returned those to the dealer and he told me that these will be repaired within a week or even less by the company to original standards. Firstly it took more than 15 days before I got them back. In this process I called them up a lot of times and even visited them. I was given false dates and misguided every time I inquired. So I was completely mentally harassed in this process.

finally when I have got them back, the quality of repair is so poor that these shoes can't be worn at decent places. The two shoes almost look different now. Its been barely 4 months from purchase of a Rs 4000 worth shoes and I can't even wear them.

Please suggest how can I get back the value for my money.

Thanks
Saurabh Chandra
IIM Lucknow