[Resolved]  Reebok Shoes — Reebok Cheated me.

Address:

Rangareddy, Andhra Pradesh

Don't trust the customer service team at Reebok - Hyderabad.

Reebok Flagship Store at Begumpet-Hyderabad (Suncorp Lifestyles Pvt. Ltd., # 1-11-249/1/1, Street No: 4, Pooja Talluri Complex, Begumpet, Hyderabad - 500016.) Phone:[protected] / Mobile: [protected], EMAIL: rbk.[protected]@gmail.com)

For a small work of restitching a corner of my new 5 month old Rs. 6000/- Reebok shoe, the store had mentioned that the shoe will need to be sent to Reebok Bangalore where there is a dedicated Reebok Lab Facility who will work on solving the stitch problem.

I was also told that it will take 2-3weeks for me to get back my shoes since they need to get it serviced from this Bangalore center.

Today I visited the store at Begumpet and I was told to coughup Rs. 600/- towards service charges. The outlet failed to provide me with a service receipt and upon inquiring hard realised that there is no such facility in Bangalore and the shoe got serviced locally.

I wounder if Reebok themselves is encouraging its franchise stores to exploit customers trust in the brand by falsely giving high expectations of quality product service and making the customers pay a lot than what the job is worth of.

Please exercise caution while dealing with Reebok Flagship stores and the promises they make.