Reebok Shoes — Defective product

Address:

Kerala

Hello,
I purchased two pair of reebok shoes from a multi branded retail outlet in cochin that sells only reputed brands like reebok, adidas, nike. These were for my kids. It was purchased two weeks back in a discount sale (50 % off).

But i was shocked to see that the upper lining of both the shoes started peeling off on the second day of purchase itself. The products were
1. White shoes (with light) with product code - RB 512 BBX[protected] priced INR 1770
2. Black school shoes priced at INR 990

we went to the retailer (B Sporty, Kadavantra, Cochin) and since the black school shoes was in a very bad condition and he had spare shoes with him he replaced the product.But since he did not have spare for the white shoes with light he said he was helpless and hence we thought of complaining.

The retailer also said the product was manufactured way back in 2005, but we were perplexed to understand that such a reputed company like reebok could do such irresponsible marketing techniques.

Reebok has the responsibility to inform the customer about the quality of the product to the customer and such low standard marketting gimmicks would definitely affect the brand in the future as well.

Please do something to solve issues like this or else even if acquired by adidas would face serious branding problems.

hope you would address our issue amicably as well as do your best to protect the quality of such a reputed brand as this.

Regards,
Simmy Joshy