[Resolved]  Refrigerator — Frost Care Not Working

Address:

North West Delhi, Delhi

Sir,
I am having Godrej single door Refrigerator since 2004 and the same is under AMC.
One of the visiting Techicion recommended for Frost Care to avoid the excessive ice in the Freezer. The same was supplied vide bill no.03/233 dated 21/08/2010 of M/S Penguin Services, one of the service ptovider of Godrej & Boyce Mfg Co Ltd.

The Frost Care is not working as assured/promised at the time of installation. Repeated complaints could not evoke any positive respnse.

The complaints lodged over the Toll Free number are either not attended or unilaterally closed.
Few complaints numbers are 212753,210309 and 195861. The matter stand discussed with Sh Sharma of Prompt and Mr Pardeep Arora/Mr Aggarwal of Penguin Services.

Now I am given to understand that the area falls under the jurisdiction of Prompt services, another service provider of Godrej, as such Penguin will not attend to the complaints.

The matter was discussed with Sh Nitin Bansal, Manager(Services) of Godrej who assured that he will resolve the issue but no response so far. The details were sent to Mr Bansal through SMS.

I request you to please look into it and matter be resolved or the amount be refunded to me at an early date and releive me of the harrassement and mental agony of calling every now and then.

Regards

S C SONEJA
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