Refrigerator — faulty refrigerator

Address:

Gujarat

Hello,

I have purchased refrigerator WPOOL REF-310 MAX TITANIUM ( 13456) from Sales Corner(Vadodara) on March 12, 2013. After 15 - 20 days, I came to know that there is problem with the fridge, the gasket of the door is not proper and door is also not aligned. so it is not closed properly. I called customer care - Ahemadabad, and technician (from Dolphin, local service dealer of whirlpool) came next day. He thoroughly checked the refrigerator and took some photographs to show his senior. After 3-4 days, he came with his senior and his senior tried to play with door, screw adjustment and told me to wait for 2 days. After 2 days, the technician again come but it was same thing. He told me to reply back after consulting his senior. After 2-3 days, when there was no response, I complained to Ahemedabad - Branch Coordinator and after that local office called me and told to submit the copy of the invoice to process further i.e. replacement of refrigerator.

On Monday - 29th April, I have submitted copy of the invoice to the local office and they told me to wait for 4-5 days as this model is in stock at Ahemadabad and take 2-3 days for transportation. When they told me to pay charge Rs. 500 for the transportation, I was furious and talk to branch coordinator and they said this is company's rule. In this situation, this is not my fault and still I have to pay transportation ? still she told me talk to Baroda-whirlpool representative Sagar about this. I called Sagar on 30th April and he told me that I need to pay max 300 Rs. and he process the order. He ensured me that the new refrigerator will come within 4-5 days.

Today on 8th May, I was calling Sagar since noon and he is not picking phone. There is no responsible person at Dolphin - local service dealer to give me proper response. so again I called to Branch coordinator - Ahmedabad, and now she is telling me that first of all my old refrigerator have to send Ahmedabad and than they will process for the replacement one ? I asked her who will do this ? me .... ? and than she told me she will called local dealer and they will contact me. Since than no one has contacted me for this!

First of all, no one even told me about sending back the faulty refrigerator when I submitted the copy of invoice and talked to Sagar ?
and in this summer time when temp hits 43-44 degree, how they can leave us without the refrigerator for 4 -5 days ? I have bought the refrigerator in cash with full amount, this is not donation ! This is ridiculous approach by Whirlpool local branch or dealer. Why should I pay for the transportation and why should we stay without refrigerator for single day ? Moreover who will pay my high electricity bill because of this faulty refrigerator whose door is not closed properly ?

I request Whirlpool to

1) to take back faulty refrigerator when they deliver new one
2) to deliver new refrigerator without any transportion charge
3) to compensate against my high electricity bill

I am sure that Whirlpool - India resolve these issue in proper way to maintain TRUST in Whirlpool (this is third whirlpool refrigerator in my family), if it is not resolved I will go to Gujarat Grahak Surksha Kendra or Consumer protection council and fight this until I get justice.

I look forward for prompt and positive response.

Regards,

Samir Shah
91-[protected]
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