[Resolved]  Refrigerator LG — not working properly

We purchased a LG fridge from LG shoppe Malleswaram Bangalore .wide no:23794 dated lg tromm washing machine. After installing the fridge we had a doubt that the fridge was not working fine and informed the LG service people at LG Service center at Rajaji Nagar, Bangalore. He was showing that there is cooling from the door and said is like this only. But things kept in racks are getting spoiled and he did not respond to our question and told that it is our imagination that the fridge is not ok. He again that the fridge is absolutely fine & there is any problem they will be replacing the fridge. The door beading was not fixed properly and there was always gap and cool air was going out. We again gave a complaint to Mr.Mansoor LG service manager at Rajaji Nagar center. He again send the same technicican and the person repeated saying the fridge is ok. Milk purchased in the fridge is getting spoiled and persishables like vegetable, pickle are getting fungus infection. The service person told that we have to keep the control knob only to 3-4 points during winter season.Still we have kept to maximum. Even after that the fridge is giving complaints and no action has been taken by LG service person. The service people told that if there is any problem they will replace the fridge after the technician reports a problem. Till so far no body turned up since 3 weeks. Being a branded product we got duped with such a refrigerator and now feeling so depressed. We are from a middle class family and getting another fridge is beyond our capabilities. We had taken this product because the shopper was assuring best post sales service from LG.
Hope you will look to the problem seriously and take necessary action immediately

With regards

PV Subramaniam
304, Vraksha gopal apts, 63/1. TS govindappa road, Seetharamaiah layout
Yeswantpur Bangalore 560022.ph [protected],[protected],[protected],
Email: [protected]@yahoo.co.uk,[protected]@gmail.com