[Resolved]  Relaxo Footwear — Bad Shoe

Address:

Uttar Pradesh

Hi,

I had purchased a “Boston” brand shoe from relaxo MRP of Rs. 1499/-, costing me at a discounted price of Rs. 1355/- due to some discount, on December 18, 2011 from Kanpur showroom.

Details of shoe:

Article: BM-185
Size: 8
Color: Black
Bar Code No. :[protected]J3
MRP: Rs. 1499/-
Discount: 10%
Net Price: Rs. 1349/-

Details of showroom:

Shop no. 1, plot no. 106/371 E
P Road, Gandhi Nagar
Kanpur-208012, UP

Cash Memo No: 14118
Manager’s name: Mr. Prithviraj

I wore it first time on Mar 19, 2012 and within next day i.e. Mar 20, 2012 the shoe cut my ankle so badly that it was un-wearable, skin had literally come off, showing blood.

In my office, we are not supposed to wear anything neither shoes nor sandals /slippers, inside office premise. So effectively I wore the shoe just to commute from my home to office, office to home, and walked some distance to have my lunch. Total maximum possible shoe wearing time might be around 30-45 minutes in two days.

I felt the problem on the first day itself but I thought it’s a new shoe and it might take some time to adjust. But the very next day, it was literally un-wearable. I went to the relaxo showroom, straight from the office, after office hours and asked what will be done with it. Manager was absent on that day so I was told by the salesmen that I should come next day with shoes in the box with receipt and something will surely be done to make it right. The next day I wore sandals to my office and after office hours I went straight to the showroom and met the manager and explained him the situation and showed him my ankle. He said in crisp and concise words that nothing will be done. He said these words with some ATTITUDE and behaved as if I made a mistake buying shoes from relaxo and he has no liabilities towards this.

I just want to know have I really made a mistake buying shoes from relaxo or not. I actually felt very bad that I was treated like that.
What I also found in this whole episode that

1. Manager did not have any knowledge related to shoes/sandals. So he could not understand the problem with the shoe, though salesmen were knowledgeable and understood that there was a problem with the shoe.

2. Manager had plenty of attitude and ego which is very bad for the company as such. While dealing with the customers, people should drop their egos and try to understand and help the customer.

3. Firstly there was the problem with the shoe, on top of that the manager behaved so badly that it spoiled my shopping experience and I would curse the company forever, until it gets corrected and tell everybody in my friend, family, acquaintances, colleagues circle about bad experience of mine with the company.

Kindly let me know what will be done as soon as possible.