Relaxo Footwear Complaints & Reviews

I would like to lodge a complaint regarding my recent return of two pairs of shoes due to a size issue. According to Relaxo Footwear's customer care, they received the returned items at their warehouse by August 20, 2023. I was informed that it would take 15 days for the processing of my refund, totaling 540/- and 495/-, which should have been completed by September 15, 2023. Unfortunately, as of today, I have not received my refund.
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Dear Relaxo Footwear Team,

I hope this email finds you well. My name is Ramandeep Singh, and I am writing to bring to your attention an issue with my recent order from your website.

On 24th July 2023 at 9:54 Am I placed an order for a pair of Sparx Sleeper SFG-577 Size uk 7 from your Footwear collection, and I paid an additional shipping charge of forty-nine rupees. However, to my dismay, the order did not go...

I order footwear from Relaxo Footwear Official Website. i order Casual Shles for men SM 737 footwear from which i made a return request 30 days ago from today, my product picked up next day but still not received refund.
My order Number : [protected]
Order Date : 01 april 2023
Order Received : 06 April 2023
Return Request : 08 April 2023

I talked approximate 10 times on Relaxo Footwear Customer Care...

I order footwear from Relaxo Footwear Official Website. i order two footwear from which i made a return request 20 days ago from today, my product picked up next day but still not received refund.
My order Number : [protected]
Order Date : 02 april 2023
Order Received : 08 April 2023
Return Request : 08 April 2023

I talked approximate 10 times on Relaxo Footwear Customer Care nd mailed also but they...

Dear Sir / Madam,

I am writing to you to raise an issue about: shoes

I have purchased a Relaxo shoes from your outlet atShop no 514/5 Doodhwali gali Mehrauli New Delhi-110030 few month ago. After few days o[censored]se its upper portion is destroyed or kind of melted, shoes only twice or thrice time used and also shoes avoid to water or liquid. I contacted the shop but they denied replacement or repair as well.br...

Hi

My name is ritu yadav. I placed an order on relaxo website https://www.relaxofootwear.com/ on 25th August 2022. Which was prepaid and cancelled on the same date. But no refund has been issued to me for the same despite numerous complaints. There has been no response from relaxo footwears.
Please help....

May 24, 2022
To,
1. Manager
Sale outlet
Relaxo Footwears Ltd.
Shop No. 7, Khasra No. 189, Amar Shopping Complex
Bhagwati Garden, Dwarka Mor, Uttam Nagar
Delhi-110059

2. Manger
Relaxo Footwears Ltd.
Aggarwal City Square, Plot NO. 10,
Mangalam Palace,
District Centre, Sector-3, Rohini,
North West Delhi,
Delhi-

Subject: Complaint...

Sir, I bought a sandal for my boy on 14.03.2021.but it's buckle got broken on first day.plz arrange it's replaced....

I purchase a pair of sports shoe from relaxo showroom MAIN BAZAR, MOGA. AS i try the shoe in showroom on floor tile, the comfort level is good. BUt when i wear the same shoe on road, the comfort level goes down to zero. As this complaint is to know you about the technology relaxo is using.

Date of purchase[protected]
Place Relaxo shoppe. main Bazar, near fauji market, MOGA.142001...

Dear sir,
I had bought boston shoes from relaxo outlet on 11th march 2017. But approx after 1 month their condition gone be very bad. I had bought it for quality but after pay 1999 rs for it. Seriously i am mentally harassed by them. People makes joke for buying cheaf type of shoes. Outlet says that we are back it after 50 percent cut the price. Please do needful....

Sir,

I purchased one pair of casual wear shoes for self on retail price and another pair of casual wear shoes for my wife at 50% discount. After few days when both the pair got dirty and were washed then the ladies pair got discoullered and the gents pair of shoes got it cloth's furr damaged partially. when contaced to the dealer at Palam Colony, I was told that the warranty is only for pasting of soul not for cloth...

Today on date 30-03-24 I purchased some footwear’s from factory outlet Bahadurgarh, Haryana. I asked the person on bill to give the bill in my name..but they refused..I asked them that I am paying GST then why can’t get bill in my name..they become rude..I then called the manager .Mr Pankaj Rana name and number written there..but he too refused and become so rude..I asked him to provide me the number o[censored]pper team..he refused and told me to see the number on website..and warned me to do that “ Karle Jo karna hai”..is this the policy of company..Taking bill in may name is my Right if I am paying GST..kindly sort out and take action on them..or I refer the case to income tax department and other legal suite..
Vipin sharma
[protected]

I had purchased 1 school shoes of Relaxo Sparx which is getting damage their upper layer is tear from all around of shoes after complaint they advise to return itself to Relaxo hub after return I got 1 coupon of same amount from Relaxo with condition of expiry date and redeem only in Relaxo websites. After coupon I checked Relaxo sites but sites not working from last 2 weeks like how I redeem my coupon no proper response from Relaxo customer care when can sites working ok so I redeem my amount.

I'm purchasing my scandle on Goregaon West store in last 5 month it's so bad experience soul is damaged properly and upper side scandle like new what happened with your product can any one answer me from Sprax
I have a bill also please solve my problem

I purchase relaxo shoes from pragati maidan delhi on[protected] detail
KP-609
BM-369
And i wear shoes on 29-11-23, and shock
After run 200 meter right leg shoes uper part leather skin remov very badly, what type your company selling this is cheeting, fraud with us

I had purchased a Sparx shoes on October 26, 2023.

Details of shoes:

64041120
I0054305
SL-123 LADIES 7
Colour: Magenta B Pink
Invoice no: 02324R[protected]

Details of showroom:

Retail Shoppe : RS499, KARNAL NEW, SHOP NO. 1, OPPOSITE CANARA
BANK DAYAL SINGH COLONY, KUNJPURA ROAD HARYANA, 132001

I wore it first time on 27 October 2023 and within next day i.e. 28 October 2023 the shoe cut my ankle so badly that it was un-wearable .
I felt the problem on the first day itself but I thought it’s a new shoe and it might take some time to adjust. But the very next day, it was literally un-wearable. I went to the relaxo showroom, straight from the office, after office hours and asked what will be done with it with receipt and l met the manager and explained him the situation . He said in crisp and concise words that nothing will be done. He said these words with some ATTITUDE and behaved as if I made a mistake buying shoes from relaxo and he has no liabilities towards this.

I just want to know have I really made a mistake buying shoes from relaxo or not. I actually felt very bad that I was treated like that.
What I also found in this whole episode that

1. Manager did not have any knowledge related to shoes. So he could not understand the problem with the shoe .

2. Manager had plenty of attitude and ego which is very bad for the company as such. While dealing with the customers, people should drop their egos and try to understand and help the customer.

3. Firstly there was the problem with the shoe, on top of that the manager behaved so badly that it spoiled my shopping experience and I would curse the company forever, until it gets corrected and tell everybody in my friend, family, acquaintances, colleagues circle about bad experience of mine with the company.

Kindly let me know what will be done as soon as possible.

My order number is [protected]. Ordered two slippers, returned one of them on 08.10.2023. However, no refund amount has been received at my end till date.

Reminder 1:

Hello Team

We have been raising the complaint since many days but no response from your side.

Please revert as soon as possible.

If no refund possible, atleast send the same product back to us.

We wish to hear from you soon.

Thanks & Regards
Sudhakar
[protected]

It’s been 4 months that I have returned the order that was placed online. I haven’t got my refund. The customer care executives are goofing up and on email no one responds. Kindly help me get my money back.

I have not received refund of an online order which had been returned 4 months ago. Customer care is goofing up and on email no one is responding. Kindly help me get my money back.