[Resolved]  Relaxo Footwear — Refund Request or Order Resolution

Address:

Aggarwal city Square, plot number 10 Mangalam Place, district Centre, Rohini sector, 3 pin code 110085, Delhi

Dear Relaxo Footwear Team,

I hope this email finds you well. My name is Ramandeep Singh, and I am writing to bring to your attention an issue with my recent order from your website.

On 24th July 2023 at 9:54 Am I placed an order for a pair of Sparx Sleeper SFG-577 Size uk 7 from your Footwear collection, and I paid an additional shipping charge of forty-nine rupees. However, to my dismay, the order did not go through successfully, and my money was deducted from my account. I have attached the relevant screenshots of the transaction for your reference.

Since then, I have been trying to track my order or receive a refund, but I have not been successful in either. The order seems to be missing, and I have not received any communication regarding my refund or order status. This has left me feeling extremely dissatisfied with the service provided by your company.

I understand that technical errors can occur, but it is crucial for your team to address and resolve such issues promptly to ensure customer satisfaction. I urge you to investigate this matter urgently and provide a resolution as soon as possible.

I would like to request two possible solutions:

1. Refund: Kindly initiate an immediate refund of the amount debited from my account due to the failed order. I expect the refund to be processed promptly and reflected in my account .

2. Order Resolution: Alternatively, if the order can still be processed successfully, please ensure that it is placed correctly and that I receive the product within the specified delivery timeframe.

I sincerely hope that you understand my frustration and take the necessary steps to rectify this situation promptly. As a loyal customer of Relaxo Footwear, I believe in the quality of your products, and I genuinely wish to have a positive experience with your brand.

Please acknowledge this email at your earliest convenience and update me on the progress of resolving this issue. Your immediate attention to this matter is highly appreciated.

Looking forward to a prompt and satisfactory resolution.

Thank you.

Sincerely,
Ramandeep Singh
[protected]

HDFC Bank: Rs 406.00 debited from a/c ****11 on 24-07-23 to VPA relaxofootwears541.[protected]@icici(UPI Ref No[protected].