[Resolved]  Reliance 3G Broadband — Incorrect Bill & poor service

Address:

SAS Nagar, Punjab

Dear Sir,

I am not getting any response from reliance 3G broadband customer care and also not from reliance complaint department. I have sent 8-10 mails to their Netconnect.[protected]@relianceada.com and rcom.[protected]@relianceada.com mail ids in last july month and even talk to their customer care several times but nothing works. No body call me or respond in mail to me. Please find below few reference id's of their mail chains which they stop responding after i send my payment proof scan copy to them and they caught red handed with their wrong bill. Now every time when i ask them to respond in mail they just send generalize auto mail by stating that they will reply in next 24 hr. And these 24 hr never comes even after month.

1) Reliance=[protected]
2) Reliance=[protected]
3) Reliance=[protected]
4) Reliance=[protected]

Please find below one of my mail to their customer care complaint department which i send on 24th july 2012 with reference no. 'Reliance=[protected]' . I send them attached bill pdf and scan copy of 2500 rupees payment proof as well in this email. And after this they stop responding. I never seen poor service and customer care department like this. If go to vendor he says call to customer care, If call to customer care they says complaint to Netconnect.[protected]@relianceada.com mail id and after sending dozens of mail on this mail id no one respond. If they really want to loot common people then they should show some courage to come on street with arms instead of sitting in their office and looting common people. I want to take some strict action against them and i want refund my whole money as i don't want to associate with this fraud carrier anymore. This is my experience after associating with this carrier more than 2 years.



Hi,

Please find attached scan copy of payment slip for new reliance number ([protected]) which i taken on 9th july 2012 and current month bill pdf file for old number ([protected]) which i request to close. I made 3 month advance payment of 2500 rupees on 9th july 2012 for new number [protected].

Now i am not able to understand this bill pdf file that from where this One time payment charges of 1000 rupees come in picture and from where this 1124 rupees payment made ? I never made 1124 rupees payment, i made 2500 rupees payment for new number then how this 1124 rupees payment is shown on this bill pdf file ? And from where this one time payment charges of 1000 rupees come in picture ? Is that mean that new number [protected] cost me 3500/- instead of 2500/- ( which is told me earlier) ?

I guess this 1124 rupees balance was in negative in my old number ([protected]) which should be adjusted in current bill amount of 813 rupees for old number [protected]. But instead of adjusting this balance this is adjusted with new 1000 rupees one time charge which is totally wrong.

Can any one explain this to me ?

Thank,
Gagandeep