[Resolved]  Reliance ADAG — Abuses from Customer care executive

Dear Sir,

Below is the mail which I have sent to Reliance customer care. It will give you complete details of the case:

Dear Sir/Madam,

I hope this mail reaches a proper and responsible person.

I am an existing customer of Reliance and am using a Reliance CDMA no [protected] since last 3 and half years (Which supposedly makes me a Valuable customer.)

Also I have taken a Reliance Netconnect Broadband as well (Reliance No: [protected] with a Rs. 1750 monthly rental Plan. This I took last month and it got activated on 17th May. The first bill was generated on 25th May. To my surprise, after taking a 1750 plan the credit limit was given as Rs 2600. I mean what do you expect? After going for a higher rental plan (wherein I get more free usage) so that I can use more, will my bill be so less?

Anyways, the bill was around 4000+ and you disconnected the connection on 27th without any notice. I work for a Web portal and my entire business is depending on net connectivity only. Which means because of your illogical and senseless rules, I faced huge losses in my business. I was out of town and on the move on that day, so could not even pay the bill and restart the connection.

So I called up the helpline to request them to restart the connection temporarily and I'll make the payments by evening or max by next day morning as soon as I get back in town. Even asked them if I could pay the bill over the call itself incase if it was possible; but it was not. They suggested me to pay online, but as my connection itself was not working and I was on the move, I obviously could not. So I was continuosly requesting them to restart it. You may check that I have made the part payment the next day itself when I was back.

So while I was talking to your SO-CALLED Customer Care Executive Mr Vaibhav (This was on 27th around 4.30 pm) during our conversation, he started shouting at me when I was requesting him. So I also got furious and told him that he is not supposed to shout at the customers. He again shouted at me and this resulted in a heated argument. I asked him to transfer the call to seniors, he said that he cannot and I need to speak to him only as he is the seniormost over there. And later cut the call.

I was furious and called back. Coincidently it was him again on the line and again shouted and refused to transfer the call to seniors. This time though, he crossed the limits and used abusive language to me. He used foul language even referring to my mother and sister (I hope you get that) and cut the call again.

Third time I called and finally I spoke to Prashant who after lot of requesting, transferred the call to Miss Amarjyot (supposedly a senior officer) I gave her the details of my earlier conversation and lodged a complaint. She promised me an action against the executive Vaibhav and also committed me that she will get back to in 2 days and inform me what action is being taken

Today is almost 20 days past now (against her commitment of 2 days) and I am yet to recieve a call from any of your representatives. So I feel like I was just given an assurance and commitment (FALSE, I should say) just to calm me down and this must be regular practice in your organisation. You call me and say that I am a valuable customer and offer me new plans and products; for what???

And the biggest blunder was today; when I called for some issue regarding my mobile, my call was picked up by Mr Vaibhav again which pissed me off. So he is happily enjoying working with you without any regret. And why should he not be? He can do whatever he wants in the name of customer service, anyways he is the seniormost person as he says.

I myself have worked in service industry from last 7 years, have not seen anything like this.

JUST OFF THE RECORD: Do you have any vacancy for me as well? I have 7 years experience in service industry (not your standards and work culture) Would like to be a part of an organisation like yours. Would love to do what Mr Vaibhav is doing. Abuse people, shout at them, may be beat them up as well. But firstly will BASH him and then enjoy. I HOPE YOU WILL NOT REPLY TO THIS ONE AS WELL...

I have given my very much valuable time for writing this mail and bringing this to your notice. Will expect a reply within 48 hours (as per the normal standards)

Incase, whatever happened is a regular practise in your organisation, please do not bother to reply. I will understand. My next step would be to go in the consumer court and file a case for mental harassment.

Thanks and Regards

Abhijeet Dharankar