[Resolved]  Reliance Big Adda Shop Blackberry Storm 9530 Mobile — Regular Fraud with customer

Address:

Maharashtra

Reliance Big Adda shop/ Blackberry storm 9530 mobile

[protected][protected][protected][protected]

I have placed order on phone of mobile blackberry 9530 storm on 11th june. It was being offered @ rs. 9999.00 with free battery and pouch by big adda shop (online shopping).

I received the mobile on 20th june and paid total amount of rs. 10000.00 to courier guy.

As I open the box, I found that the screen and lower keys of mobile were not sticked and was not working properly. As this mobile is fully touch screen and just because of screen it was not working properly. I received only pouch with the mobile and have not received any battery which was being offered at free of cost with mobile.
The invoice which has been sent by courier is also different, as my order no. Was[protected] but on invoice the order no.[protected] is mentioned.
I complained the customer care people at the same time I.E. Approx one hour of receiving mobile and was informed that it will be replaced in next 15 days and the guy allowed me to use the mobile if I can. I again called the guy after 10 days that no one contacted me to recieve the mobile and facing much problem just because of mobile. He told it will be replaced in next 3 days but again no any response I received from big adda or courier company. Like this I have called more than 10 times after interval of each 2-3 days and getting the same response that it will be replaced within 15 days and it has been more than a month till date. Neither any one is giving any other contact no. To contact senior people nor any contact information of senior people is given on website.
I have sent e-mail regarding the same 3-4 times but still not getting any response of my mail also.

Its totally online scam, misleading the customer and cheating customers.

I have faced a lot of problems and have much losses just because of mobile unavailability as I cant purchase new mobile because I have already lost 10000 rs and does not have more amount to purchase.

Please do the needfull and suggest me for the next course of action
--
Vikash Kumar
Pune
[protected]