| Address: | Bangalore, Karnataka |
Hi,
My Name is Rahul Singh, Smart card no is[protected], Mob No is [protected].
While initial setup query your executives told that the transfer is FREE of charge within city.
As i was shifting my location from Yelahanka to BellandurI I called the customer care[protected] for it and they told that the technician will come and do their work and we can shift by carrying the set top box with us. Please note: NO MENTION ABOUT CARRYING ANTENNA WITH US
I raise request to Shift my Big Tv connection on July 16 2010, (request no is 13071647 and[protected] requested them to come and un install and then re-install but nobody came. The technicians call us to know the address and then disconnect the call without taking any action on the request.
After a few days the above cases are automatically closed also Rs.350 was deducted from my account (which is contradicting the statement they made earlier) . I raised a case again on July 23 2010 (case no.[protected]. All the customer support executives do is make me repeat my query again and again and keep on transferring calls to other departments. Also the infrastructure is faulty, if I press 3 to transfer to the English process it transfers me to a Hindi or a Kannada process. And when we request the customer support executive to transfer to an escalation contact they either don't know who is the escalation contact or will just put the call on hold without resolving the issue. I wasted almost 5 hours in calling customer support several times
Finally I manage to get hold of the floor supervisor who confirms that the above request will be completed within 24 hours.
Initially the technician came to my apartment to re-install but to my surprise un-installation is not yet complete. How foolish of Reliance Big TV employees.
When i call customer care again they say only un-installation is done. They close the case without doing re-installation. How can one close the case by completing only half of the request. Very Poor Service.
Its been 7 days and i do not know where is my Antenna. Is it stolen by Reliance Big TV employees??? There is no coordination between the customer support and the technicians who install the Antenna. They blame each other and no work is done. Also I am not using this service since July 16, so whose going to pay for the services they should waive of the charges until they re-install the Antenna.
Again i call customer care today (Aug. 2 2010) and i face the same thing i.e. customer care executives transferring calls from one department to another and make me repeat my case 10 times. Finally they say the last case for only un-installation (contradicting the statement made by the floor supervisor). What is the company up to? Harassing customers ??
Also the customer should have visibility over the comments written by the support executive else this (only half the requested being written by floor supervisor) might be repeated with every other customer.
I have again raised a case[protected] to re-install the Antenna.
Now the technician calls me (name Rama - Mob no. [protected]) saying my Antenna is lying at some place Hennur and I need to transfer it to the new location. Again it is a contradiction to the statements made by the floor supervisor. This show a clear LACK OF CO-ORDINATION between customer support and technicians. More over they request for charge of Rs. 1000 which was not mentioned by floor supervisor of customer support. This shows a clear LACK OF KNOWLEDGE OF POLICIES.
I was being lied to since the beginning. It is Reliance Big TV's duty to re-install the Antenna. I have been mentally and physically (as i need to be available when you re-install) tortured by the customer support executives!! Please give an ETA and fix it ASAP !!
NOT ONLY SHOULD YOU FIX IT ASAP BUT ALSO COMPENSATE FOR MY LOSS.
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