Reliance BigTV Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
2600
COMPLAINTS

Reliance BigTV Customer Care

Reliance Industries Ltd.

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Address
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
818
down
695
up
400
down
564

Customer satisfaction rating
9%
Complaints
2600
Pending
7
Resolved
214
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon06:00 am - 11:00 pm
Tue06:00 am - 11:00 pm
Wed06:00 am - 11:00 pm
Thu06:00 am - 11:00 pm
Fri06:00 am - 11:00 pm
Sat06:00 am - 11:00 pm
Sun06:00 am - 11:00 pm

Reliance BigTV related photos (247)

Reliance BigTV Complaints & Reviews

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Reliance Bigtv — independence tv fraud poorest quality

 contactbhavsar@gmail.com on Nov 18, 2018
Customer Id [protected]
Mobile no [protected]
Headache to watch this picture stops every now and then. HD channels only 12 vs committed 60. Received almost 6 month late . I with I get my money refunded so that I can get back to Videocon . Don't buy thinking it's cheap quality very poor . Installation guy asked 100 extra too .now my money is stuck neither I can watch this TV nor I can get new...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — reliance dth connection 05/03/2018

 Neha.22 on Nov 18, 2018
I booked 2 dth connection in March 2018. Despite numerous calls to customer care and mails I still haven't got the connection. The only reply I get is within a week you will get the connections installed. The customer ID is [protected]. Till June I was getting sms regarding it will be done in 45 days but no updates after that and when I asked them to refund the money they said it's against compan's policy. Please look into the matter as soon as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — refund of amount 310 due to failure of providing service

 Madhav31 on Nov 18, 2018
I'm using reliance big tv dth since many years and every time problem occurs but they did not provided us solution .

On 9th november 2018, I recharged for 1 month with 310 ₹ .
But still today ( 18 November) service is not provided .
I called [protected] many time for complaint but they are not able to solve the problem still today.
So I want refund of 310 ₹ .
Thank you.
- Shravan kumar chandak, Vadodara...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — not provided my dth

 Keshav anant on Nov 18, 2018
I was booking Reliance's dth on 13 march 2018 but they do not provide my dth to me. In the booking time they get 499 rs on pre booking. They clear that my reliance dth is put under 45 days but they do not provide any reliance dth to me . So I think that you are fraud .the booking name is keshav anant and they also provide provide me a I'd (a[protected] I also provide my phone no but I again provide you please tell me the result of my complain [protected] on this ph no ... Plzzz take proper action on my complain ... Today date is 18/11/18...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — item delivery delay

 shakti717171 on Nov 18, 2018
I booked reliance big tv 3 connection in February 2018 and company delivery due time is maximum 30 to 45 days but untill now item is not delivered.From the my side called their customer care many more times( I have call recording) but every time from their side gives 1week time.every time their customer care executive gives false time duration and say sorry for the inconvenience.
what can I do?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — non installation of setup box

 Rajesh Rayarkar on Nov 17, 2018
Dear concern,

Only following default message are forwarding by company, but not installation is doing. Pl provide the owner, directors mail id so let them know how there company staff is work.

Rajesh
([protected])

Dear Sir. Rajesh Rayarkar,

Thank you for contacting us.

Our DTH connection installation has already been started, As per our database engineer has been appointed for installation and installation Team will contact you as soon as possible to complete installation process.

We appreciate your...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — tv installation

 Moneshree Anandache on Nov 17, 2018
Sir,

With reference to the above subject i would like to bring your kind notice that i have booked big t v on01.03.2018 through registered mobile no. [protected] in the name of moneshree anandche, but sorry to inform you that after lapse of 7 month till now installation of big tv is not done. I have regular follow up with your representative mr. Sazof for last 3 months but every time he is telling next week installation will be done. They have not given me any complaint no regarding this not any message came. They are every time giving false promises. This results into lack of trust...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — independent tv

 Siddineni on Nov 17, 2018
I paid rs 1999 on 03 nov

05 nov message by independent tv

Dear customer, your workorder no is 633585, and your customer id is [protected], your installation will be completed shortly
There commitment to provide settopbo within one week yet it not installed
After long waiting i request company either provide me my unit or give me money back but they are denying to giving money, every time when i called customer service they are saying 1 week, they are put me on waiting mode
Name siddineni mohit
Mobile no [protected]......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — new installation of reliance big tv

 imamit76 on Nov 17, 2018
I booked a new connection (Reliance big tv) on 1st march, 2018.. The first day.
Not yet got the connection. I have emailed several times, no reply.
For past 2 months, i am calling them at [protected]. Every time i call, they say '7 days'. For my call they do not neither they give complaint number.. Nor any sms.
I keep on calling after '7 days'. Once they told me i will get a call from technician in '10 minutes'. I asked to give a contact no. For the next level of complain.. Did not provide
One suggestion for reliance: no need to appoint any employee to take the complains......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — non installation of independent tv dth

 Rajesh Rayarkar on Nov 16, 2018
Dear Concern,

You people are doing fraud / false commitment which I experience in last 2-3 months, every time when I called up to your call center team they are always telling please wait for further 7 days the installation will be done on priority otherwise they disconnect the line & not taking call or not answering, the senior person is never take my calls now & avoiding me telling that he is busy with other client . This kind of fraud commitment I am listening for last 2-3 months, the 7 days is never over & god knows which 7 days of which year they are talking.

Do...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — non-beaming of popular odia regional channels.

 Bishnu Charan Pati on Nov 16, 2018
Popular odia regional channels like karnak, kalinga, prathana, taranga, etc. Are not aired and the costomer care officials were giving assistances time and again that those channels would be aired shortly but today those costomer care officials told us to lodge formal complain to take up the issue to the notice of the higher authorities to resolve the issue. Though the installation process was started since long, we are deprived of seeing the important and popular odia regional channels till date. It is requested for queek action on the issue....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — reliance digital tv not installed after payment

 Uday singh (Yuvi) on Nov 16, 2018
I had pre booked for new connection on 01 Mar 2018 ( booking id[protected] and was promised that the system would be installed within 30-45 days. Now more than 8 months have passed and I am yet to get the set top box and antenna asst. Customer care service is worst and very rude. I requested for refund but they have declined that they don't have refund policy. Please help me to get my refund. Mob no [protected]. E mail YUVI2000@ REDIFFMAIL.COM...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — no action for my mail for returning my money

 kumar girish on Nov 16, 2018
I have book a DTH connection on 2ND MARCH 2018 with ID no. 12522906 with Rs 500 on reliance big TV by NetBanking. On 13 Nov 2018 ihave demand to return my money with interest because they have failed to provide me a connection till today because i have taken a . They give new connection of dish TV. They are not giving me any response their customer care are telling lie again again the reliance big TV are not giving dish on their company name they are cheating So Help me...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Big Tv — no installation of connection even after 3 months past promised date.

 Bhupender Pareek on Nov 16, 2018
I've pre-booked connection with booking id 14555429 in july and they promised to install the connection within 30-45 days but its half past november now and connection still not installed contacted customer care several times every time they say sir please wait for a week and when i call again after a week they give me same response. I request you to get my connection installed asap....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — regarding delay providing set top box

 Sachinmagar1979 on Nov 16, 2018
I paid rs 1999 on 17 oct

29 oct message by independent tv

Dear customer, your workorder no is 581703, and your customer id is [protected], your installation will be completed shortly
There commitment to provide settopbo within one week yet it not installed
After long waiting i request company either provide me my unit or give me money back but they are denying to giving money they are put me on waiting mode
Name sachin magar
Mobile no [protected]...
Complaint comments  Read comments Complaint category TVs

Reliance Bigtv — 400 error with in 20 days after installation

 v.yadav11 on Nov 16, 2018
I have got new dth connection from independent tv (Reliance big tv) and with in 20 days i have got 2 times 400 error. Till now i have paid to reliance rs 2500 for new connection but not getting service
Request to you please refund my money as i can not pay every time to reliance service engineer due to there fault.

My registered mobile no is. [protected]

Regards,
Vivek yadav...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — connection

 Gourav Manwani on Nov 15, 2018
Connection not received after 8 month back pre booking, done various calls and emails but no response received till date, every time executive saying for keep patience but all in vein, even reached at distributor he also denied because till now order id is not generated, so i m unable to understand that i eligible for this or waisting my time to get it...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — complaint about installation

 P_mana on Nov 15, 2018
,
I wanted to cancel my reliance big tv prebooking and want my refund of 499rs bacause when i prebooked 240 days back i got message that the installation will be done within 40 days, but even after several follow up i did not get any installation call. I dont want this kind of support in future also so i decided not to go for reliance big tv. Please refund my money back. I only have booking id which i receieved after prebooking. Booking id is 14532634 Cancel this booking and immediately refund my money.
I have also sent multiple reminder to installtion@rbtv.in but still not got any...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — tv set top box not installed I have ordered online

 Abdullah Fkp on Nov 15, 2018
Hi,
I have ordred online for Independent TV setup box with 19999 pack on 19th oct But till now the setup box mot installed.
As they offered Setup box will be install with in 10 days post order.
I tried to call their customer care but they dont have the update. And every time they said sorry for delay ols wait for same days it will install.
I tried to mail to them but no replies.
Please help to resolve the issue.
Register mob. +[protected]
Booking id R70003291...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Bigtv — booking

 Avitushma on Nov 15, 2018
I had book Reliance big tv on 11.03.2018 through Pay uMoney Payment id:[protected], Merchant Order id: 1de1ac487514b42a6e3f Rs. 499/- Dated 11.03.2018. I contacted to Pay uMoney. Pay uMoney informed me to write to you only in this connection. You have not provided installation till now.

So kindly look into the matter and provide me installation.

Regards:
Vinod Kumar Gupta
[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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