Reliance BigTV Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
2792
COMPLAINTS

Reliance BigTV Customer Care

Reliance Industries Ltd.

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Address
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
879
down
729
up
425
down
592

Customer satisfaction rating
9%
Complaints
2792
Pending
0
Resolved
221
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon06:00 am - 11:00 pm
Tue06:00 am - 11:00 pm
Wed06:00 am - 11:00 pm
Thu06:00 am - 11:00 pm
Fri06:00 am - 11:00 pm
Sat06:00 am - 11:00 pm
Sun06:00 am - 11:00 pm

Reliance BigTV related photos (290)

Reliance BigTV Complaints & Reviews

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Reliance Bigtv — want my refund back

 ankitsharma049 on Feb 18, 2019
I have done the booking as on 01-03-18 and made the payment of Rs.499 for Reliance BIG TV and i got a message that your installation with in 45 days. however i did not received any message or call from company for installation. then i called on customer car no.[protected] and they suggested to drop a mail on customercare@reliancedigitaltv.com and after so many reminder i have received my refund back.

details is mentioned below:-

receipt Cum Invoice No.DL[protected]
Smart card No.12500129
Transaction no.LCMP[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — independent tv new set-top box installation was pending

 tapas.sen on Feb 16, 2019
Dear sir/madam,

My customer number: [protected], booked independent tv set-top box on 20th november, excepting that with-in 15-20 days maximum, it has to be installed from the booking date. But unfortunately, there is no response to the same till date. Please look into the matter.

Let me know what is the timeline to do the installation of the new setup.

Or initiate the refund process if you are unable to process the installation of the set-top box.

Attaching the snap of booking id for reference.

Thanks....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Big Tv — the operator is not providing service

 Jaiprajapat on Feb 13, 2019
मैंने रिलायन्स टीवी के सेट टॉप बॉक्स नम्बर[protected] पर 13 फरवरी 2018 को फ़्रीडम पैक के तहत 1499/- का रिचार्ज 12 महिनो के लिए करवाया था. लेकिन 20-30 दिन बाद कम्पनी ने यह कहते हुए सर्विस बन्द करदी कि सैटेलाइट की प्रोबलम है.. जितने दिन सर्विस बन्द रहेगी उतने...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — complaint on recharge made and not renewed

 shiva6361 on Feb 10, 2019
My smart car number for big tv is[protected]. I have been renewing the channmel by recharging for the last four years online. There is no problem. Recently i paid during nov.2018 rs 149 from paytm on 5th november at 12, 37with order no[protected] for one month. Later, before the end of the month, i paid rs630.00for three month period + 9days offer. The transaction id is [protected]. This payment was also made through pay tm with order no.[protected] on 2nd dec, 2018. My account was suspended from 5th onwards. I have been calling your customer care number everyday for about 15 days and every week...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — indolent no signal

 Taanu Faridi on Feb 10, 2019
No signal for 2 days before same problem no signal for 2 days many problem every month same problems i don't no more options and then delete all conectarte and then you have received this message or responsible person who will get back from him the following document for your email address from me please send your help with anything about this but not sure...
Complaint comments  Read comments Complaint category Home & Garden

Reliance Bigtv — installation of dth and repeated follow-ups

 Sandy87730 on Feb 7, 2019
I have booked a independent tv set top box on 24-dec-2018 by paying rs. 2000 online with booking id - r[protected]. It was committed that same would be installed within 15 days.

Its been now almost 2 months, the same has not been installed yet. On enquiring with customer care i am not getting any status update for the same as well.

Workorder no. Is 1011655 and customer id is [protected].

Sandeep
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Bigtv — non installation of reliance bigtv connection

 choudhary.sarwan97 on Feb 5, 2019
I was booked a connection in reliance big tv on 10 mar 18 vide booking id 14516015. Connection installation time was given 30 to 45 days as per the terms and conditions. But till date (05 feb 19) my connection has not installed. I was contacted many time on toll free number [protected] that is given in reliance big tv website but no satisfied reply was given by them. I have deposited my money and also wasted my time. With effect from 01 may 18 i and my family wasted our entertainment. Request to give my claim rs 100000 (One lakh) for wasting my time and our family's entertainment....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — refund my money rs 499 consumer number 183407530

 Vincent Mathias on Feb 5, 2019
I have booked reliance big tv for 499, since you have not installed big tv. Please be kind enough to refund my money to my account. It has been more than a year. The company gave falls promise and advertised in the new paper. I had call many times to the call center and complained regard my subscription no[protected].

Thankyou,
Vincent a mathias...
Complaint comments  Read comments Complaint category TVs

Reliance Bigtv — bad experience

 Ganumanu on Feb 5, 2019
Register request for new connection on 03/12/18 but till date not recd. Any response from big tv, i am calling your customer care no.[protected]/ 02 minimum 50 times every time person telling me wait for next 24 ours.
Request to you pls. Cancel my new connection request & refund my booking amount rs.1, 999/- with interest my register mobile no. Is - [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — dth connection service not given

 Bubun2019 on Feb 4, 2019
Dear sir
I complain i received a message dear customer welcome to the independent tv family your customer id is [protected] and your offer activated is freedom 1999 happy viewing
And i booked this dth connection. I got a message from reliance big tv your dth installing in between 10 to 15 days.
For further queries
Independent tv
But i have no receive our setup box
Till date so please action my complaint
I going consumer court agains comapany and local dealer...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — reliance big tv pre-booking id -12512313

 Shailesh Kumar K on Feb 4, 2019
This is humble request that i have paid the amount of rs 499.00 on 1 march 2018 on the reliance portal and i received information.

Receipt cum invoice no dl[protected]
Booking id 12512313
Transaction reference number lcmp[protected]
Payment date and time[protected]:09:13
Payment amount (Rs.) 499.00
Payment mode credit

Till date connection is not done.

Registered mobile number +91-[protected]/+91-[protected]

I also sent a mail on installation@rbtv.in. But after 90 days, didn't get any update....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — booking id is 14534925 and no of connections 1

 www.jeetu@gmail.com on Feb 4, 2019
Sir,
Reliance big tv is fraud
I am applied for rgib tv connection booking id 14534925
Which should be installed till 4 th april 2018 but there is no information about instalation till now after trying several time with customer care and email also
They always postponed my installation date now i am fed-up this connection now i want to be my money back....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — error 400 showing in tv from 2 weeks

 Naresh Saini1990 on Feb 4, 2019
My reliance independent tv registered from my phone no. [protected], naresh saini is not working from last 2 weeks. It was installed after around an year of booking in december. It has not worked properly for more than two months now facing this error 400 issue.
Complaining them continuously from two weeks neither customer care agents are responding properly nor any technician turned up.
My complaint no. Is 1040688.
Every time i call they ask me to wait and when i ask to talk to senior they directly say no for senior.
Its really pathetic service....
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Bigtv — big tv 200504913748

 Dileep Chittora on Feb 1, 2019
Still waiting for upgrade bigtv, 799 charges. But no any responses.
Also i am not able to check mu balance in big tv account, that is nearly 6000 rupee.
Presently i am running two year pack. One year completed in dec18. Now second year is running.

Pl upgrade on priority with 799 rupee hd settop box

[protected] big tv

Dileep chittora
[protected]...
Complaint comments  Read comments Complaint category TVs

Reliance Bigtv — not providing big tv even after paying money

 vikeins on Jan 31, 2019
Froudster event by reliance digital. I pay rs 500 for Installation of big tv online on their offer and they promise installation will be done between 30 to 45. Days.Booking ID is 14522744. Call many times to customer care. only false promises made by customer care.Booked 14 mar 2018 still no action, they take my money and still not providing dish connection....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — set up box taken away by technician mr saurabh, mane 9175945573 cid 200516505777

 pooja somaiya on Jan 31, 2019
My set up box had problem, we had registered a complaint vide no[protected] on 03rd may 2018 cid[protected], technician surabh mane was allotted to resolve the problem (Mane contact number [protected]) he took away my set up box stating there was a technical error and will get back in 3-4 days later he said there is a merger and will get new set up box, till date i have not received the new set box and i am following up with your call centres on regular basis, all time i am getting answer that call back will be arranged in 48 hours but no call back is received and my old dth is loaded for one year,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — unable to change language in history tv 18 channel

 Javed arab on Jan 30, 2019
Dear sir.
I am unable to change language of history tv 18 channel when i press language button than screen shows default so i want this channel's all programs show in hindi i have already 2 time call customer care but he said he can not do any thing on my request.. And pls. Note down i can change language in videocon d2h and den t. V.
So i am very surprise that this function not available on independent t. V. Why???
Waiting for your reply...

Name : umar aarab
Contact no:[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — refund not received

 Mukeshnk on Jan 30, 2019
I booked bigTv setup box from below website https://independenttv.in
Still i does not received connection. Also i am not getting proper response from them. So that i decided to refund and sent many emails for refund but no reply on any emails. Even i not received refund yet. Below are details to track my order.

Name : Mukesh Kanzariya
My mobile number is : [protected]
Ordered : Freedom pack rs.1999
Order date is : 1st Dec. 2018.

CUSTOMER ID: [protected]
ORDER NO ; 832552
GRIEVANCE NO. : 1089188
dated on 1st Dec 2018
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Bigtv — about update set top box

 sham saraswat on Jan 29, 2019
Reliance digital tv a/c no.[protected]
Reliance big tv order to me creliance big tv order to consumer change set top box with rs.799 but i an not ready to change set top box i am recharge my account with 2year scheme but company customer care said if you are not change set top box your connection cut after 31jan 2019 and this all as per trai rule so please help me....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Bigtv — existing customer migration to independent tv

 Aditya Rath on Jan 29, 2019
I have been a customer of big tv for last 13 years
My consumer number is[protected]
I have paid annual subscription (Gold pack)
The company discontinued services for about 3 months
Now it has become independent tv and i am getting a message that i have to call them or else services will be discontinued

I called them today. They said i have to pay 799 and change set top box
Why should i pay for set top box again when i have paid big tv for the set top box
It becomes the responsibility of the company to provide the set top box as i am already...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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