[Resolved] Reliance Big Tv — Cheating into getting a connection, NO response from Service Center

Pravinbell

from Ahmedabad, Gujarat

Address:

Pune, Maharashtra

My Reliance Big TV Smart Card No:[protected]

I was cheated by the local RELIANCE BIG TV dealer, he promised all the channels i was getting with my previous service provider and more for a price of Rs. 150/- per month.
After having got rid of my previous service provider, RELIANCE BIG TV installed their service and later realised that not even 1/4 of the channels were provided and I was being asked to pay for the rest of the channels.
The dealers Cell no and landline numbers are untraceable.

After having lodged TWO compalints with their sevice center No:[protected], on 4th of May No:[protected] i was promised a response in 48 hours, and nothing happened for 7 days.
I again lodged a compalint No: [protected] on 10th of May and was promised a response in 48 hours,
Today it is the 19th of May and Reliance is still not responding and after calling today they are refusing to take a 3rd complaint and solve the issue.

RELIANCE refuses to take responsiblity of what os happening and I'm at a loss of Money as well as harrassed.

I have total negative viewsabout their service and responses and discourage anyone for getting a RELIANCE BIG TV connection.

Extremely Irresponsible on their side.

Regards,
Pravin Bell
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Nandesh Falkar

from Pune, Maharashtra

BIG TV — Bad service and no response to complaints

I have subscribed to BIG TV in November 2009 and since then using it. My subscriber number is[protected]. I have a problem with the service and no action is being taken even after complaining about it several time. This is very irritating for the customer.

I made a recharge of R.S.240/- on 27th Jan 2009 and asked to apply service pack3. Suddenly on 16th February 2009 all my services were deactivated and all channels locked. When i called customer care I got various reasons for this from different people. The response is that the same package was activated two times at the same time which seems to be very strange and also the server was down and similar explanations.

On top of this even after disconnecting money is getting deducted from my account and it shows negative balance making it even more worse every time.

I want an action to be taken against my complain as soon as possible by the higher authorities.

NISHYAM

from Gurgaon, Haryana

Sir,
I am Rifas Residing at Pukkattupady, Cochin, Kerala. I am
using Smart Card. Before few days I missed smart card and I Apply to
get duplicate Smart Card 5 days ago[protected] My Smart Card No:
[protected] Service Request No: is[protected] Because I am not got
any Response from your said. So Kindly Request to sent to me a
duplicate Smart Card

Your Faithfully

Rifas

Mob [protected]