[Resolved]  Reliance Big Tv — Reliance Big TV account suspended since 21/9/2013 and no proper response

Address:

Bangalore, Karnataka

Dear, My card No.[protected]. My account has been suspended since Saturday, September 21, 2013 morning. 1. I have recharged for 1 year on July 08, 2013 and next recharge date July 02, 2013. Six day less. 2. Made complaint for smart card error on 3/8/2013. Technician visited home and changed set up box. 3. For set up box replacement, I have recharged with 520 Rs on 15/8/2013 through net banking. 4. On 21/9/2013 account suspended and reason for that technician visited my home and replaced the adaptor and cables. 5. On behalf of me customer care person made refund request of Rs 491 (No.[protected] on 21/9/2013. 6. I have received massage again on 02/10/2013 that account suspended and plase recharge Rs. 491 to resume service. 7. On 04/10/2013 again received massage, that dear reliance digital TV customer, your service request no[protected] is closed. Thrust the issue was resolved to your satisfaction. Thank you. 8. I have contacted customer care and same was verified by customer care. 9. I have told please add days from 21/9/2013 to till date in my next recharge date. They replied I have added 13 day and your next recharge date is 15/7/2014. 10. On next day i.e. 05/10/2013, again I have received massage, that dear reliance digital TV customer service for you’re a/c No.[protected] are suspended please recharge Rs 491 to resume services. Ignore if already recharged 11. Again I have talk with customer care and he replied that request has not been closed. You have got wrong information. 12. They give new service request for refund on 05/10/2013 and give assurance that problem will be resolve within 3 days. 13. I have one more time received massage of Dear reliance digital TV customer, your service request no is[protected]. Thank you. 14. On 07/10/2013 i.e. today I received call from [protected] and I have explain my problem and given both the service request nos. i.e.[protected] and[protected]. She replied I will check and respond later. Reliance big TV has 360 days of year. Once received massage and confirmation from customer care that service request has been closed. On next day new service request generated and wrong information provided by same team member. Still I do not know when service has been solved and number of days added in my next recharge date. Waiting for your reply. Sanjay