[Resolved]  Reliance Blackberry — Reliance BlackBerry

Hi Friends, Never purchase any Reliance Black Berry, they will make ur life miserable. 1. Quality of handset is maha bakwas 2. The service provided is maha-maha bakwas.
I purcased BB handset 5 months back and still suffering. Firstly due to quality issues of handset and secondly their services.

Go through the trail mails u will understand the amount of pain u have to take in case u buy reliance BB.

--------MAILS[protected]
May I know, why my outgoing calls are barred in spite of paying 2500/-. U people are not fit for providing services.

Please let me know what is my credit limit.

Check my previous payments, than u should have acted in this way. U good for nothing people, instead of improving ur services u all are spoiling it. I kept u people chasing for bill and this time my office boy deposited 400 less and u barred my outgoing.
Go through the trail mail and understand the pain u people have given instead of services. Still how dare u can bar my outgoing just for 400 rs.
I am in search of some way to escalate this to ur top management. Let me show u.

Thanks & Regards,
Naveen Singh

Head - Commercials

Salasar Techno Engg. Pvt. Limited

Ghaziabad

Mobile No. +91 [protected]


[protected][protected][protected][protected]

From: Customercare.[protected]@relianceada.com [mailto:Customercare.[protected]@relianceada.com]
Sent: Tuesday, December 01, 2009 1:35 PM
To: Naveen Singh
Cc: [protected]@rel.co.in; ak.[protected]@relianceada.com; [protected]@relianceada.com; corporatecentre.[protected]@relianceada.com; [protected]@relianceada.com
Subject: Re: Bill Required-WAKE UP--CCBB24335




Dear Sir,

Thank you for contacting BlackBerry Customer Care.

With reference to your mail, kindly find the soft copy of the latest bill generated for the given number.



In the meanwhile, should you desire, you could visit our website www.reliancemobile.com/blackberry or call our Customer care at *363 or 3033 6363 for more details on Blackberry. Demonstrations of the Reliance Blackberry are available at select Reliance World and Reliance Communication showrooms.

Yours Sincerely,

Deepak J.
BlackBerry Customer Care
Reliance Communications Limited



"Naveen Singh" <naveen.[protected]@salasartechno.com>

12/01/2009 11:17 AM
To
<Customercare.[protected]@relianceada.com>, <[protected]@rel.co.in>, <ak.[protected]@relianceada.com>, <[protected]@relianceada.com>, <corporatecentre.[protected]@relianceada.com>, <[protected]@relianceada.com>

cc


Subject
Bill Required-WAKE UP
Dear All,
Please go through the trailing mails. Since 3 months I am using BB services. Worst experience from the day one. Firstly for activation, Secondly for Plan Change and now Bills.
Not even a single time I have received my bill on time and every time ur SMS threat me regarding late fees.
If even a single penny is charged to me as late fee I will withdraw my connection and approach consumer forum.

Every month I have to wake u up to get the bills. Every month I get a call from CS dept. asking the bill is received or not, but after that everyone sleeps.

Make a Note - YOUR SERVICES ARE WORST. YOU ALL ARE JUST SPOILING YOUR ORGANIZATION’S NAME.

Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited
Ghaziabad
Mobile No. +91 [protected]
[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Tuesday, October 27, 2009 11:23 AM
To: 'Customercare.[protected]@relianceada.com'
Subject: RE: FW: FW: Plan-2499/- FW:[protected]-CCBB18209

Please send my bill. I have recd. a SMS saying my usage is high.


Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited
Ghaziabad
Mobile No. +91 [protected]
[protected][protected][protected][protected]
From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Thursday, October 01, 2009 4:29 PM
To: 'Customercare.[protected]@relianceada.com'
Subject: RE: FW: FW: Plan-2499/- FW:[protected]-CCBB18209

Wake up …..

Again I did’nt received my bill copy ….. Please send a soft copy. Please feed my mail ID permanently and send bills here ONLY. I don’t need hard copy. Also why every month you need reminder for bill.

Please note that – due to non receipt & late receipt of bill, I am not going to pay any extra charges.


Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited
Ghaziabad
Mobile No. +91 [protected]


[protected][protected][protected][protected]
From: Customercare.[protected]@relianceada.com [mailto:Customercare.[protected]@relianceada.com]
Sent: Tuesday, September 08, 2009 8:55 PM
To: Naveen Singh
Subject: RE: FW: FW: Plan-2499/- FW:[protected]-CCBB18209


Dear Sir,

Thank you for contacting BlackBerry Customer Care.

With reference to your mail, we would request you to please find the below attached bill copy (bill period:[protected] to[protected] for your Blackberry number : [protected].



In the meanwhile, should you desire, you could visit our website www.blackberry.reliancemobile.comOR Call our Customer care at *363 or 3033 6363 for more details on Blackberry. Demonstrations of the Reliance Blackberry are available at select Reliance World and Reliance Communication showrooms.

Yours Sincerely,

Prashant Patil
BlackBerry Customer Care
Reliance Communications Limited

"Naveen Singh" <naveen.[protected]@salasartechno.com>

09/08/2009 06:37 PM


To
<Customercare.[protected]@relianceada.com>

cc


Subject
RE: FW: FW: Plan-2499/- FW:[protected]-

Dear Sarika,
Till today I have not received any bill.
I got call from ur customer service Ahmedabad regarding bill O/S. I requested them to mail a copy to this ID. They said yes .. but till now no mail.
Secondly, I called ur CS [protected] & requested again to mail bill copy but same response.
What is the problem in sending mail copy if hard copy is not delivered.

Already Reliance Customer Services have proved their efficiency as I can say this from my past experience. Please ensure that due to non payment, I should not face any problem, in case it happens, you all will feel the heat.

Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited
Ghaziabad
Mobile No. +91 [protected]


[protected][protected][protected][protected]
From: Customercare.[protected]@relianceada.com [mailto:Customercare.[protected]@relianceada.com]
Sent: Wednesday, August 19, 2009 9:58 PM
To: Naveen Singh
Subject: Re: FW: FW: Plan-2499/- FW: complaint No. is[protected]CCBB16797


Dear Sir,

With reference to your mail, we would like to inform you that BlackBerry NJBB 1600 + BBEP899plan has been activated successfully for the given MDN.

MDN:[protected]

Yours Sincerely,

Sarika Muley
BlackBerry Customer Care
Reliance Communications Limited


Reliance Mobile - India's No. 1 Network is also "India's Most Trusted Service Brand"
Brand Equity 2009 Survey by The Economic Times

"Naveen Singh" <naveen.[protected]@salasartechno.com>

19/08/2009 12:11 PM




To
<Customercare.[protected]@relianceada.com>

cc


Subject
FW: FW: Plan-2499/- FW: complaint No. is[protected]

Plan still not activated.
complaint No. is[protected]



Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]


[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Tuesday, August 18, 2009 2:21 PM
To: 'Customercare.[protected]@relianceada.com'
Subject: FW: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624

May I know the current status….& also how much more time u people need to activate a plan .

Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]

[protected][protected][protected][protected]
From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 5:10 PM
To: 'Customercare.[protected]@relianceada.com'
Subject: FW: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624

The below mail is for ur information … I have escalated this case upto ur MD and director level.
Now enjoy the heat …

Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]
[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 4:57 PM
To: 'anil.[protected]@relianceada.com'
Subject: FW: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624


Dear Sir,
I purchased this mobile from Noida Sec-8 , Web world. My temporary number was [protected] later on it was changed to [protected].

I am following up since last 7 days to activate 2499/- plan on my new BB mobile. But ur entire team is sleeping on it and they are not ready to register my complaint.

I purchased this mobile 7-10 days back from Noida web world , ur team took 5 days to activate a number on it and now they forgot to load the 2499/- plan which I requested ur web world team and they also filled it in my form.

Moreover they have barred my outgoing.

Presently in my organization there are 6 BB mobiles, we are planning to close all connections and use Airtel or IDEA BB.

U can also go through my trailing mails… Ur services are worst.

U activate my mobile with 2499 plan or I am going to lodge a complaint in consumer court for ur worst services and cheating customer.



Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]


[protected][protected][protected][protected]
From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 4:36 PM
To: 'Rcomnodalofficer.[protected]@relianceada.com'
Subject: FW: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624

Please go through the attached mail and help me out ….

Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]


[protected][protected][protected][protected]
From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 4:16 PM
To: '[protected]@relianceada.com'
Subject: FW: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624

Dear Sir,
I purchased this mobile from Noida Sec-8 , Web world. My temporary number was [protected] later on it was changed to [protected].

I am following up since last 7 days to activate 2499/- plan on my new BB mobile. But ur entire team is sleeping on it and they are not ready to register my complaint.

I purchased this mobile 7-10 days back from Noida web world , ur team took 5 days to activate a number on it and now they forgot to load the 2499/- plan which I requested ur web world team and they also filled it in my form.

Moreover they have barred my outgoing.

Presently in my organization there are 6 BB mobiles, we are planning to close all connections and use Airtel or IDEA BB.

U can also go through my trailing mails… Ur services are worst.

U activate my mobile with 2499 plan or I am going to lodge a complaint in consumer court for ur worst services and cheating customer.




Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]

[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 3:12 PM
To: 'Customercare.[protected]@relianceada.com'
Subject: RE: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624

I would like to add one more information , this may help u to search my details in ur system ..
My temporary no. given by ur web world was [protected] later on it was changed to [protected]


Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]
[protected][protected][protected][protected]

From: Customercare.[protected]@relianceada.com [mailto:Customercare.[protected]@relianceada.com]
Sent: Monday, August 17, 2009 2:56 PM
To: Naveen Singh
Subject: Re: FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry--CCBB16624


Dear Sir,

Thank you for contacting BlackBerry Customer Care.

With reference to your complaint regarding new number activation , we have escalated to relevant department and the request number is CCBB16624.

We shall revert with a resolution on priority basis shortly.

We deeply regret the inconvenience caused.

In the meanwhile, should you desire, you could visit our website www.reliancemobile.com/blackberry or call our Customer care at *363 or 3033 6363 for more details on Blackberry. Demonstrations of the Reliance Blackberry are available at select Reliance World and Reliance Communication showrooms.

Yours Sincerely,

Deepak J.
BlackBerry Customer Care
Reliance Communications Limited


Reliance Mobile - India's No. 1 Network is also "India's Most Trusted Service Brand"
Brand Equity 2009 Survey by The Economic Times

"Naveen Singh" <naveen.[protected]@salasartechno.com>

08/17/2009 12:59 PM


To
<customercare.[protected]@relianceada.com>

cc


Subject
FW: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry


U people have achieved one more service excellence award.
Now my outgoing is also barred.



Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]
[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Monday, August 17, 2009 12:07 PM
To: 'customercare.[protected]@relianceada.com'
Subject: Plan-2499/- FW: complaint No. is[protected] dt:13th/Aug/09- Black Berry

Dear Mr. Sanjay,
Go through the trailing mails and help me by activating 2499/- plan on my mobile else shut down all ur services and return my money back.
Prepaid of other operators are better than ur BB services.



Thanks & Regards,
Naveen Singh
Head - Commercials

Salasar Techno Engg. Pvt. Limited,
Ghaziabad
Mobile No. +91 [protected]

[protected][protected][protected][protected]

From: Naveen Singh [mailto:naveen.[protected]@salasartechno.com]
Sent: Sunday, August 16, 2009 2:04 PM
To: [protected]@relianceada.com
Subject: Fwd: complaint No. is[protected] dt:13th/Aug/09- Black Berry

One more great example o[censored]r great services ...
->>>>
When I took this BB mobile I asked ur repr. to activate 2499 plan on it. Its more than a week and still u ambani brothers sleeping on it. How much more time u need to activate a plan.
Wape up guys ...

Naveen
[protected]
[protected] Forwardedssage[protected]
From: Naveen Singh <naveen.[protected]@salasartechno.com>
Date: Fri, Aug 14, 2009 at 3:40 PM
Subject: complaint No. is[protected] dt:13th/Aug/09- Black Berry
To: rworld.[protected]@relianceada.com

I purchased a blackberry from Sec-18 Noida,Web World.

Temprory no.[protected] is activated but actual no.[protected] It is still not activated. My complaint No. is[protected] dt:13th/Aug/09.

I tried to contact ur CS dept. & webworld but no proper response .If it is not activated by today I will return it & need my money back.

Else I will take help of consumer court.



I want to know why my number is not yet activated. I contacted verification agency and also web world , verification is 100% OK.



This kind of services u r offering to ur customers.



Presently in my company there are 6 Black Berry mobiles running, in case my no. is not activated today, I am going to close all connections.





Thanks & Regards,

Naveen Singh

Head - Commercials



Salasar Techno Engg. Pvt. Limited,

Ghaziabad

Mobile No. +91 [protected]