[Resolved] Reliance Broadband — Customer care/backend close complains without solving problem | |||
Customer care / reliance backend team closes complaints without actually solving the problem. Therefore the customer keeps waiting for solution. When you complain again, they dont re-open the old complain but register new complain and start their complain counter time from there. Subscriber ID: [protected] Complain dated; 16th June 2010 closed by their backend without solving the problem Same Complain dated: 19th June 2010 closed by their backend without solving the problem Same complain dated 22nd june 2010 - no action (since today is 23rd june). and i'm sure it is going to be the same! - They will close by their backend without confirming from the customer if the problem is acutally solved. RELIANCE BROADBAND SERVICE IS USELESS! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
From May1st, I am not able to connect the internet at all so seems there is some network issue. For the same I registered complaint of which service no is CNM[protected].
I have already written below mail to following email IDs:
[protected]@relianceada.com, [protected]@relianceada.com, [protected]@relianceada.com, gsm.[protected]@relianceada.com
After that despite several calls on call center 30333333 or toll free no. nobody picking the calls to resolve the problem. In previous call, somebody from call cneter told me your problem will be solved within next 24 hours. But now 18 days spent nobody taking care the problem nor answering anything.
Remember if this continues I will disconnect the reliance broadband. I have not seen so lazy and careless call center like reliance. They only think of new connections not worries about customer service.
Can you please look into the matter urgently within next 10 hours
If I will not able to use internet, I can't pay the bill for current month. please reply to same email ID or at [protected]@hsbc.co.in or call me on below cell.
My address is as below
PANKAJ MAHAJAN
D-204 savannah Soceity,
Opposite wagheshwar temple,
Behind Moze Engg.college,
Wagholi Pune-412207
Phone no: [protected]