[Resolved] Reliance Broadband — connection not installed | |
Dear Sir, I booked one broadband connection with reliance on 282 9 at Mall Road, Ludhiana office of Reliance communication. But even after 10 days my connection is not installed and not even the company employees giving any explaination on this and not picking up the phone. The executive present there was Mr. Puneet Kalia. Kindly resolve my problem or refund my payment. My details are as follows: Sarabjeet Singh #382, Urban estate, Phase-1, Dugri, Ludhiana Ph: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
I have one problem ( Complain ) against Reliance Service which is given to customer.
I write here my complain.
I had applied for a Broadband connection on their website on 16th July, Thursday. I got a call from Reliance Office on the next day. They told me their executive will come to xplain me the plan and to collect the Deposite amt. I told them ok. and the next day the executive (from C.G.Road, Reliance House, Name:- Arun ) came to my home. Explained me the broadband plan. I agree for that plan. ( Plan:- 499 Rs/Month Rent, 100 Kbps speed, Unlimited Surfing Downloading 24x7) I gave him deposite at a moment(18th July, Saturday). BCoz i want to do the online business from home.
I told him all the things that i want this connection as soon as possible. They gave me commitment that the connection will install within 5 days. after verification and all the things. I agreed for that. then i got 4 to 5 calls of verification everyday for 5 days. they did verification and commit that connection will be install within 2 days. then i was thinks ok. but after a week i didn't got any call or any executive from their side. I was just frustaid. When i called to Mr Arun he told and commited me to install connection within 2 days. I could not understand actualy what happen. it is so lazy service. then after two days i called him again. and he gave me the number of his senior person. his name is Mr Kinnar. but i forced to Mr Arun to do the installation as soon as possible. I trust on him. coz only that person with whom i met face to face. then i was wait for another 5 days. at last the wiring person came at my home (30th Aug, Thursday). and he did his work. and told me that the installation department will come within 2 days for installation. i wait anther 2 days. On saturday 6 PM i was frustaid and i called to Mr Kinnar. Who is the incharge of their process. But he gave me very bad answer "I cant do ur installation process this time coz the 1st Saturday, sunday of the month are weekoff for us." I was very disappointed bcoz of that answer. But luckly two installation person came at my home on Sunday 2nd Aug.. I was really very happy. they told me they will come after check the DP. (DP=from the line was come to home) they checked the DP and came at my home and said me that sorry sir we cant do the installation today bcoz the DP is not working so that department person will check the DP and then we will come again for the installaton.
I was shocked. I called to Mr Kinnar again. he also talked with the executive and Mr Kinnar said that installation can be possible on monday surly. and today is Monday I dont know what will happen. After this all the thing I really disappointed from the realince service. Actually till today i faced these problm before installtion of the landline. I am thinking now what will happen when installation will done.
If installation will be not done today then i will never apply for any Reliance Services.
Please If possible solve my problem as soon as possible..
Regards,
Nayan Chhatbar.
([protected])
(Satadhar nagar, Part-6, Room No. 180, Opp. Jay Abmey Furniture,
Nr. Khodiyar nagar, Cross road, Bapunagar, Ahmedabad - 382352.
I have one problem ( Complain ) against Reliance Service which is given to customer.
I write here my complain.
I had applied for a Broadband connection on their website on 16th July, Thursday. I got a call from Reliance Office on the next day. They told me their executive will come to xplain me the plan and to collect the Deposite amt. I told them ok. and the next day the executive (from C.G.Road, Reliance House, Name:- Arun ) came to my home. Explained me the broadband plan. I agree for that plan. ( Plan:- 499 Rs/Month Rent, 100 Kbps speed, Unlimited Surfing Downloading 24x7) I gave him deposite at a moment(18th July, Saturday). BCoz i want to do the online business from home.
I told him all the things that i want this connection as soon as possible. They gave me commitment that the connection will install within 5 days. after verification and all the things. I agreed for that. then i got 4 to 5 calls of verification everyday for 5 days. they did verification and commit that connection will be install within 2 days. then i was thinks ok. but after a week i didn't got any call or any executive from their side. I was just frustaid. When i called to Mr Arun he told and commited me to install connection within 2 days. I could not understand actualy what happen. it is so lazy service. then after two days i called him again. and he gave me the number of his senior person. his name is Mr Kinnar. but i forced to Mr Arun to do the installation as soon as possible. I trust on him. coz only that person with whom i met face to face. then i was wait for another 5 days. at last the wiring person came at my home (30th Aug, Thursday). and he did his work. and told me that the installation department will come within 2 days for installation. i wait anther 2 days. On saturday 6 PM i was frustaid and i called to Mr Kinnar. Who is the incharge of their process. But he gave me very bad answer "I cant do ur installation process this time coz the 1st Saturday, sunday of the month are weekoff for us." I was very disappointed bcoz of that answer. But luckly two installation person came at my home on Sunday 2nd Aug.. I was really very happy. they told me they will come after check the DP. (DP=from the line was come to home) they checked the DP and came at my home and said me that sorry sir we cant do the installation today bcoz the DP is not working so that department person will check the DP and then we will come again for the installaton.
I was shocked. I called to Mr Kinnar again. he also talked with the executive and Mr Kinnar said that installation can be possible on monday surly. and today is Monday I dont know what will happen. After this all the thing I really disappointed from the realince service. Actually till today i faced these problm before installtion of the landline. I am thinking now what will happen when installation will done.
If installation will be not done today then i will never apply for any Reliance Services.
Please If possible solve my problem as soon as possible..
Regards,
Nayan Chhatbar.
([protected])
(Satadhar nagar, Part-6, Room No. 180, Opp. Jay Abmey Furniture,
Nr. Khodiyar nagar, Cross road, Bapunagar, Ahmedabad - 382352.
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balaji my mobile number is [protected]