Subject: Complaint against unsatisfactory services provided and demand for the refund of Rs.500/-.
29th April 2009
To,
Reliance Communication Infrastructure (RIS)
Mumbai.
Subject: Complaint against unsatisfactory services provided and demand for the refund of Rs.500/-.
Ref: Login id:[protected]
To whom so ever it may concern
This is to bring to your notice that one of your sales man named Mr. Pandey, (Mobile no: [protected]) had visited my house on 8th April 2009 at 9:30 pm. He explained me about your 256kbs unlimited plan scheme and stated Rs. 500/- will be charged for Installation. He also mentioned that in case if I am unsatisfied with your services and inform about the same within one month I would get the installation charges of Rs. 500/- reimbursed along with the internet connection being disconnected. If I use the services for more than one month, the amount of Rs. 500/- that I had paid for installation charges will get adjusted in my first month bill amount.
Considering the above stated scheme I opted to buy this scheme and paid him the installation charges of Rs. 500/- through cheque [cheque no: 342990, dated 08/04/2009; name of bank: Bank of Baroda]. He completed the installation procedures within 2 days and my services began from 11th April 2009. The login id allotted to me was[protected]. Within 10 to 12 days my services were debarred. I complained about the services being debarred to Mr. Pandey, and my problem was rectified within 2 hours. Once again since 26th April 2009 evening my services has been debarred. I once again complained about this issue to Mr. Pandey on 27th April 2009 morning, and he replied to me stating that there is a router problem in my residence building and my complaint will be rectified within 2 hours. But unfortunately the problem never got rectified till date. After enquiring about my services from Mr. Pandey several times in past 3 days he states several reasons like problem of router in my building, fiber optic cable problem existing, Cisco problem, server being down at times. The only thing Mr. Pandey could do is give several reasons for interrupted services and not finding solution for even one till date.
With all the issues mentioned above I am really fed up, unhappy and unsatisfied with your services. For the terms of your scheme explained to me before opting for your services by Mr. Pandey, I decided to discontinue with your services, for which I called Mr. Pandey today. I told him to disconnect my services and refund my Rs. 500/-. He asked me to file a complaint in customer care, after which they will discontinue my services and refund my money back. I complaint the same to customer care [complaint number: 96130742] and I came to know that there is no such scheme offered by the company. This states that your salesman has done fraud and has cheated me. He manipulated the schemes and sold the company services to me.
This issue was further addressed to Mr. Vinit Sharma, Nodal Officer of our area, [contact number:[protected]] who has promised me that he will speak to the company’s higher officers and will get my refund back. I request you to please take a serious action against such salesman of your company who manipulate the schemes and try to capture clients on false terms and conditions. I hope my complaint to the Nodal officer will give me some positive response. If not I’ll be bound to take necessary and appropriate action against Mr. Pandey who sold the false scheme to me and then against the company for encouraging such salesman and not taking appropriate action against them. Hope to receive an immediate and positive response upon the same at the earliest.
Thanking you
Yours Sincerely
Mr. Vishal Tilak
Contact number: M: [protected]
R:[protected]
Cc Email to: [protected]@relianceada.com
: Rcomnodalofficer.[protected]@relianceada.com
Was this information helpful?
This is something very true.
These people do not have manners to serve their customers. I am witness of same problem...but let me tell you these guys simply sucks...they will never ever take an action in favor of customer. AFTER READING THE COMPLETE MAIL CHAIN YOU WILL AGREE TO WHAT I/YOU HAVE SUFFERED.
Below are the mails that I am sending them continuously but of no use:
[protected][protected][protected][protected][protected][protected][protected]
from Agam Panwar <[protected]@gmail.com>
to [protected]@relianceada.com
date Tue, May 19, 2009 at 9:09 PM
subject Quality Service from Reliance
mailed-by gmail.com
hide details May 19 (11 days ago)
Reply
Follow up message
Hi Dear,
Hope you ppl are enjoying life!!!
I am Agam Panwar from Delhi. I just got a new BROADBAND connection with ID[protected].
My feedback:
1. My landline is not working till date.
2. My Internet speed is simply horrible. I have attached the speed check doc.
3. I am fed up.
I am using reliance mobile from last 3 plus years and never faced any problem but when it came to broadband...i do not know why you ppl are not working.
If you need I can provide you names of the ppl with whom i am requesting daily for better services.
Now, I am getting mentally harassed by your services.
Please do the needful.
Agam Panwar
Service by Reliance.doc Service by Reliance.doc
448K View as HTML Open as a Google document
Reply
Forward
Agam Panwar
to anurag.p.shriv.
show details May 21 (9 days ago)
Reply
Follow up message
Dear Anurag,
here you are...
to be very honest...nobody is listening to me in your firm. My phone is not working nor the net speed is "good". I do not know why I have been ignored
- Show quoted text -
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Tue, May 19, 2009 at 9:09 PM
Subject: Quality Service from Reliance
To: [protected]@relianceada.com
Hi Dear,
Hope you ppl are enjoying life!!!
I am Agam Panwar from Delhi. I just got a new BROADBAND connection with ID[protected].
My feedback:
1. My landline is not working till date.
2. My Internet speed is simply horrible. I have attached the speed check doc.
3. I am fed up.
I am using reliance mobile from last 3 plus years and never faced any problem but when it came to broadband...i do not know why you ppl are not working.
If you need I can provide you names of the ppl with whom i am requesting daily for better services.
Now, I am getting mentally harassed by your services.
Please do the needful.
Agam Panwar
Service by Reliance.doc Service by Reliance.doc
448K View as HTML Open as a Google document
Reply
Forward
Agam Panwar
to broadband, anurag.p.shriv.
show details May 26 (4 days ago)
Reply
Follow up message
Dear Reliance ppl,
Again I am pissed by your services. My net and landline number[protected] is not working since last night.
I am continuously trying to convey my problem to local representatives (i have called them more than 17 times today).
I do not know why but now things are going beyond my control and I will be very very thankful to you all that if I am getting good service.
Anurag: please advice...atleast I should get some response.
Agam
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
- Show quoted text -
Date: Thu, May 21, 2009 at 5:18 PM
Subject: Fwd: Quality Service from Reliance
To: anurag.p.[protected]@relianceada.com
Dear Anurag,
here you are...
to be very honest...nobody is listening to me in your firm. My phone is not working nor the net speed is "good". I do not know why I have been ignored
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Tue, May 19, 2009 at 9:09 PM
Subject: Quality Service from Reliance
To: [protected]@relianceada.com
Hi Dear,
Hope you ppl are enjoying life!!!
I am Agam Panwar from Delhi. I just got a new BROADBAND connection with ID[protected].
My feedback:
1. My landline is not working till date.
2. My Internet speed is simply horrible. I have attached the speed check doc.
3. I am fed up.
I am using reliance mobile from last 3 plus years and never faced any problem but when it came to broadband...i do not know why you ppl are not working.
If you need I can provide you names of the ppl with whom i am requesting daily for better services.
Now, I am getting mentally harassed by your services.
Please do the needful.
Agam Panwar
Service by Reliance.doc Service by Reliance.doc
448K View as HTML Open as a Google document
Reply
Reply to all
Forward
Anurag.P.[protected]@relianceada.com
Dear Mr. Agam, I apologize for the inconvinience caused. I have asked my tech...
May 26 (4 days ago)
Anurag.P.[protected]@relianceada.comLoading...
May 26 (4 days ago)
Anurag.P.[protected]@relianceada.com
to me
show details May 26 (4 days ago)
Reply
Follow up message
Dear Mr. Agam,
I apologize for the inconvinience caused. I have asked my technical team to look into your issue & same is expected to get resolve. I appreciate your patience.
Thanks & Regards
Anurag Shrivastava
Agam Panwar <[protected]@gmail.com>
05/26/2009 05:32 PM
To
"[protected]@relianceada.com" <[protected]@relianceada.com>, anurag.p.[protected]@relianceada.com
cc
- Show quoted text -
Subject
Fwd: Quality Service from Reliance
- Show quoted text -
Dear Reliance ppl,
Again I am pissed by your services. My net and landline number[protected] is not working since last night.
I am continuously trying to convey my problem to local representatives (i have called them more than 17 times today).
I do not know why but now things are going beyond my control and I will be very very thankful to you all that if I am getting good service.
Anurag: please advice...atleast I should get some response.
Agam
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Thu, May 21, 2009 at 5:18 PM
Subject: Fwd: Quality Service from Reliance
To: anurag.p.[protected]@relianceada.com
Dear Anurag,
here you are...
to be very honest...nobody is listening to me in your firm. My phone is not working nor the net speed is "good". I do not know why I have been ignored
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Tue, May 19, 2009 at 9:09 PM
Subject: Quality Service from Reliance
To: [protected]@relianceada.com
Hi Dear,
Hope you ppl are enjoying life!!!
I am Agam Panwar from Delhi. I just got a new BROADBAND connection with ID[protected].
My feedback:
1. My landline is not working till date.
2. My Internet speed is simply horrible. I have attached the speed check doc.
3. I am fed up.
I am using reliance mobile from last 3 plus years and never faced any problem but when it came to broadband...i do not know why you ppl are not working.
If you need I can provide you names of the ppl with whom i am requesting daily for better services.
Now, I am getting mentally harassed by your services.
Please do the needful.
Agam Panwar
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Service by Reliance.doc Service by Reliance.doc
448K View as HTML Open as a Google document Download
Reply
Forward
Agam Panwar
to anurag.p.shriv., broadband
show details 11:41 PM (16 minutes ago)
Reply
Follow up message
Now I am done.
Let me tell you people that I am running out of control...you people simply sucks. My net speed is VERY SLOW and phone is not working from last 2 days.
You people know how to suck money but do not have manners to deliver services.
Enough is enough...I need proper services and let me inform you...i will not leave you people. Will not even think twice to drag all to the court.
I have 1000 other works to do...atleast no time for you sucking people.
I need attention right away.
My alternate number is [protected]
Waiting for response.
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Tue, May 26, 2009 at 5:27 PM
Subject: Fwd: Quality Service from Reliance
- Show quoted text -
To: "[protected]@relianceada.com" <[protected]@relianceada.com>, anurag.p.[protected]@relianceada.com
Dear Reliance ppl,
Again I am pissed by your services. My net and landline number[protected] is not working since last night.
I am continuously trying to convey my problem to local representatives (i have called them more than 17 times today).
I do not know why but now things are going beyond my control and I will be very very thankful to you all that if I am getting good service.
Anurag: please advice...atleast I should get some response.
Agam
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Thu, May 21, 2009 at 5:18 PM
Subject: Fwd: Quality Service from Reliance
To: anurag.p.[protected]@relianceada.com
Dear Anurag,
here you are...
to be very honest...nobody is listening to me in your firm. My phone is not working nor the net speed is "good". I do not know why I have been ignored
[protected] Forwarded message[protected]
From: Agam Panwar <[protected]@gmail.com>
Date: Tue, May 19, 2009 at 9:09 PM
Subject: Quality Service from Reliance
To: [protected]@relianceada.com
Hi Dear,
Hope you ppl are enjoying life!!!
I am Agam Panwar from Delhi. I just got a new BROADBAND connection with ID[protected].
My feedback:
1. My landline is not working till date.
2. My Internet speed is simply horrible. I have attached the speed check doc.
3. I am fed up.
I am using reliance mobile from last 3 plus years and never faced any problem but when it came to broadband...i do not know why you ppl are not working.
If you need I can provide you names of the ppl with whom i am requesting daily for better services.
Now, I am getting mentally harassed by your services.
Please do the needful.
Agam Panwar
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Service by Reliance.doc Service by Reliance.doc
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