[Resolved]  Reliance Broadband — deactivation of connection without information and knowledge of customer

Dear service provider,

Is somebody caring for my complaint or it is simply roaming in air. What is the deadline fixed by you for solving/attending the complaint( it is almost a month since my connection is deactivated). It seems that you are simply befooling the customer and doing nothing else.

If somebody is hearing please do something to restore my complaint.


With all due respect.

Shekhar Kaushik
[protected]



On Fri, Jul 24, 2009 at 3:09 PM, shekhar kaushik <[protected]@gmail.com> wrote:

Dear Service provider,

I have not received any response as of now.


waiting for an early solution.

Shekhar Kaushik
[protected]





On Fri, Jul 24, 2009 at 11:02 AM, shekhar kaushik <[protected]@gmail.com> wrote:

Dear Service provider,

I have not received any response as of now.


waiting for an early solution.

Shekhar Kaushik
[protected]


On Fri, Jul 24, 2009 at 6:24 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,



Greetings of the day!



This is with reference to your mail regarding the interruption of your Reliance Netconnect Broadband number [protected].

Please note that your complaint has been logged as Service Request ID[protected]. We are working on it and will respond to you in next 3 hours.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Sandeep Kujur

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shekhar kaushik ([protected]@gmail.com)
Date: Wednesday, July 22, 2009 09:13 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com);Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your Service Request ID 99498072


Dear Mr. Bhupendra Sandey,



Thanks for attending my queries. As advised by you I have deposited my dues well before the due date i.e. on 16.7.09 (due date of which is 23.07.09). However it is very sorry to say that my internet account is still not activated (as of 22.07.09) even after constant follow up by me, nobody is attending my concern as I tried all the numbers available of customer care including your executive Mr. Anubhav Kumar from whom I unfortunately brought the broadband connection and who is even not lifting my phone to listen the problem. I understand this is the way you treat your customer. I hope you again tell me that your "dynamic system" will not allow the activation of the account for some or other reasons only known to you.



Further to this I would also like to tell you that you have charged the excess amount in the usage by limiting it to the day on which you have deactivated my account with out my knowledge and information and thus reducing the usage. I hope this time the same will not happen after activation of connection and I will not be punished without any fault of mine.



Further if you are also not able to solve the problem kindly let me know who is the next person to whom I should talk, before taking further action in the matter.



Waiting for an early solution.



With all my regards.



Shekhar Kaushik

[protected]





On Mon, Jul 13, 2009 at 11:21 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Kaushik,



Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.


With reference to your complaint on interruption of services, we would like to inform you that the outstanding amount in your account has crossed the credit limit* allotted to you. This outstanding amount consists of:

The amount already billed to you, payment for which is yet to be received.
The unbilled usage, which comprises o[censored]sage charges that has not yet been billed.
* Credit limit is dynamically allocated by the system according to the initial deposit, usage pattern, payment history and the time period you have been using our services. This will vary from customer to customer. Paying a deposit can increase the credit limit further. If you deposit an amount such that your credit limit takes care of your monthly usage, you can be sure that your services will not get interrupted during the month. However, you must ensure that you pay your bills on time i.e. prior to the due date.



The total outstanding in your account as on 13/07/09 is Rs.2012.09/. In order to enjoy uninterrupted services, we request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

Further to your mail regarding non receipt of bill.. Please note that your bill has already been dispatched to your correspondence address. We also understand your concern regarding delivery of bill and sincerely apologize for the inconvenience caused. However, this is very unusual as we send our bills by courier well in advance so that our customers get adequate time to make payment. We will inform our dispatch department to investigate your case and ensure this does not happen again.

You can also login to our website to view/print copy of bill. now you can register in our website and check your billing and usage details. Follow the below mentioned steps for the same:
Login to the website www.rcom.co.in.
Click on the link Under View & Pay Bill Consumer (Reliance Mobile, Reliance Hello).
Click on Sign Up Now Under if you are a New User and enter the required details for registration.
After registration you will receive an automated mail containing the password on your registered e-mail ID provided to us.
Login to the website www.rcom.co.in and then click on Reliance Netconnect link under Consumer section>Reliance Netconnect Broadband link under Experience Our Product section>E-Care link>My Usage link to view the details. However, please note that the usage data available on the web site will be 24 hours old.

We would also like to inform you that our billing system does not generate bills in between a bill cycle and hence it would not be possible for us to provide you with any interim bill against which you can make payment.

However, you would be provided with a receipt for the payment made by cash and we request you to ask for the same while making the payment.

In continuation to your mail regarding intimation not provided before service deactivation, we have taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken.

The list of Reliance Mobile Stores in your area is attached for your reference.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Bhupendra Sandey

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shekhar kaushik ([protected]@gmail.com)
Date: Monday, July 13, 2009 08:01 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada..com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference to your Service Request ID 99498072

Dear Service provider,

I would like to share my experience with you while using the services, My service connection was disabled by you since July 23rd, whereas I paid all my bills religiously on time. When enquired I came to know that my last cheque was dishonoured and hence services are barred. As soon as came to know about dishonouring of the cheque I paid the bill through my another bank account which was cleared however the connection was not activateded. I contacted several times to your executive about non activation of my connection. One fine day your executive told me that due to excess usage beyond my credit limit my account was deactivated with out giving me a chance to pay my usage bill, due date of which is 23 rd July and the bill of which is not provided to me as of date. When I enquired your executive about all this he told me that this is our company's policy and unless you pay your bill which is beyond your credit limit your account will not be activated, however, I have to pay the rental charges for the period of deactivation also in my next billing period . I could not understand the policy by which you can mislead the consumer and force them to pay the bill before the billing cycle time and not providing the services in the intermittent period .

I am totally dissatisfied with the policy which was never told to me before giving the connection. Kindly explain the correct status and immediately restore my services. In case I will not pay your bill in time than you can discontinue the services that too by giving sufficient notice and time to the user.

I hope you will settle the case in right spirit.


Thanking you.


Shekhar Kaushik
No. [protected]




On Wed, Jun 3, 2009 at 5:34 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Reliance Netconnect Broadband customer,
We are delighted to welcome you to the Reliance Communications family, the fastest growing telecommunications company in the country.

We congratulate you on being one of our first users of Netconnect Broadband!

We thank you for registering on our website www.rcom.co.in. We wish to inform you that, your password has been set to 123456. Please login using this password. You may change it after the first login.

User Name: Your Netconnect Broadband Number (10 digit number starting with 93 prefixing 0)

Password: 123456

Apart from viewing and paying your bills online, you can check your detailed data usage also for every session during the last six months. A sample of the usage is given in the table below.



It is important that you check this information periodically so that you are aware of your usage pattern vis-à-vis the tariff plan you have opted for. Your usage data will available on the web site with a 24 hour lag.
Data usage on common internet activities can be estimated from the table below.



The above is only indicative and the actual data usage may vary depending on the sites visited, downloads done or applications used on the internet. Users are advised to ascertain the exact data usage depending on their requirements. Moreover, do ensure that you check your usage on our website prior to downloading large files, movies etc.
We hope that you will take advantage of this service to make your experience with us an even more enjoyable one. Look forward to a long relationship with you. Help us to serve you better!

Should you require any further assistance, please feel free to write to us at netconnect.[protected]@relianceada.com or call us at *355 /[protected] / 30335555





With warm regards,

Customer care

Reliance Netconnect Broad Band Team