[Resolved]  Reliance Broadband — bad network connection

We are a small business which runs majorly only in internet. We have been using this connection from the past 3 months. I have been having a problem with the reliance net connection from Friday 7th Aug 2009, I have been trying to get in touch with a technician in order to get the problem fixed but all my efforts have gone in vain till date. The internet gets connected and disconnected every 30 minutes, this is my worst experience with Reliance. Every time I get in touch with the customer care they promise me that they will be sending out a technician in an hours time. I have had a loss of close to 3 Lacs of business from the past three days. There was a technician who had come to check the connection and never did anything but states that he is ill and left. I am being given only complaint numbers but none has been done yet this is one of the complaint number[protected]. WE are surprised that there is not a single Reliance customer care center in Hyderabad who can help us with our problem.

I had also faced a problem when the connection was given to our company, the agent had taken he wrong information down and we had to wait for 10 days to make sure things were sorted out.

We have tried contacting all the responsible people who have given us the reliance connection and none of them give a response back to us. A couple of the names who we have been trying to contact are.

Kalyan Mahanthi : Reliance Network Sales Manager (Hyderabad)
Rajshekar Kinnera: Reliance Network Regional Head (Hyderabad)
Gopi: Reliance Network Service Head (Hyderabad)

These are the people who head part of the Reliance Network operations in Hyderabad and are not of any help to us, we were assured to get the best service when the connections was given to us but I feel it was a big lie that has been told to us.

If this is the way Reliance Network and its employees take care of their customers it will not be too late things will go from bad to worse. I request that this is take care of at the earliest on a priority so that we can run our business in a smooth manner.

WE NEED AN URGENT RESOLUTION FOR THE COMPLAINT NUMBER[protected] FROM RELIANCE NETWORK COMMUNICATIONS