[Resolved]  Reliance Broadband — Reliance cheating with 1X postpaid to Broadband upgrade offer

Sir,

I am having Reliance Netconnect Broadband+ device: Number - [protected]
Registered in name of K K Unnikrishnan.

I have upgraded from 1X postpaid connection to Broadband+ plan by buying new Broadband device for R-world (T-nagar , Chennai ) 2 months back.
My plan is Broadband+ 3GB day + 10 GB night ( 850 + 199 + tax )

Two months back, when I was going to discontinue my 1X card connection due to very poor speed and bad service, Reliance ( some of Reliance customer service executives) told me about an upgrade offer from existing 1X postpaid card to HSD by paying Rs3500 and get a money back of Rs3000 on my bills.
I conformed this information by calling Reliance customer care 3 times (talking to different persons, and all the 3 conformed it). The same story was told by executives in Reliance World ( 54 & 55 Gold Crest, North Usman Road, T nagar, Chennai).

So I bought the new broadband+ device paying Rs 3500 from R world, T-nagar, Chennai [ Invoice No: [protected], Invoice Date: 13-jul-09 2:28:00PM ] and I was promised a reduction of Rs250 on my monthly bills for next one year provided plan is of value at least 850Rs per month.

But I DIDN"T GOT THIS REDUCTION on my bill for the month of july. I made more than 5 customer care calls which cost me many 100s (as I had to call from other phones as there is no way to call from the broadband+ device as in 1X device and I have to wait atleast 15 min to get correct dept and another 20 min minimum to make them undrstand what I am saying) and many hours, I send e-mails to Netconnect.[protected]@relianceada.com reporting my complaint. It was shocking when one person called me from Reliance Billing dept (from Bombay) telling THERE IS NO SUCH PLAN OR OFFER BECAUSE HIS COMPUTER IS TELLING SO, and so my bill is correct.

I called again to reliance customer care to verify this news. But from customer care I WAS AGAIN TOLD THAT I AM FULLY ELIGIBLE TO GET THIS OFFER AND SO THEY WILL CORRECT THE PROBLEM AND THE 250Rs WILL BE ADJUSTED WITH MY NEXT BILL, SO I WILL GET A 500Rs ( 250 + 250 ) REDUCTION ON MY BILL FOR AUGUST. I even recieved a mail from Netconnect.[protected]@relianceada.com with all the details of this offer from Reliance itself on request.

The sad truth is that Reliance didnt keep the word. I didn't got any reduction in bill for the month of August also. On complaining about this I got the most irresponsible replay from reliance (from some Sandeep Kujur, the same person who send me the details of the offer as email few days back) saying...
"that there is no any scheme for Rs. 250 free for 12 MON for 1X to HSD upgrade offer." !!! (you can read the original e-mail below this mail)

This is unbelievable, and most irritating that a company like Reliance is telling opposite information about same thing. This is pure cheating, Reliance is telling an offer and making people to buy their product, and at the time of billing the same Reliance is telling there is no such offer...! Or is Reliance hoping us to believe that even Reliance does not know about its own offers??

When you go in person to R-world and ask about it, the executives are telling like "sorry sir, I am just an employee, I dont know anything more" or "sorry sir, but computer is showing the bill is correct, we dont have any other information on this, so we cant help you".

Now even reliance's own website is showing details of this offer_
http://www.rcom.co.in/Communications/rcom/RNetconnect/upgrade.html


This is not just about some 250 Rs or 3000Rs, This is about 'Customer Service' and 'Keeping the Promise' to customer from Reliance. This is like behaving irresponsible and cheating the customer to make extra profit, behaving like " what a single customer can do against a company like Relience even if he/she is cheated".

I wonder at least now Reliance will open the eyes, and kindly do the needful so that I get the benefit of this offer. I have already paid the bills for July and August with out any reduction, means I have paid 500Rs extra according to the offer, so please consider this amount to be adjusted to my next bill.
And also if Reliance want to inform me anything, please do it in simple English, and not too technical (like some plan names) without any explanation which only Reliance can understand.

Thankyou,
K K Unnikrishnan.