[Resolved]  Reliance Broadband — Rude Nodal Officers / Pathetic Customer Support / Never rely on Reliance

My User Id[protected]. The connection was disconnected due to local cable disconnection on 03/10/2009 and an complaint was registered under complaint no[protected] on same day with Reliance Customer Support and people told that the problem will be restored within 24 hours.

Later I called the customer support after 48 hours to check with the situation, Mr. Sathish Kumar at Customer support told that the corresponding complaint number was registered for an wireless broadband issue (What an heck!!!) Later I told all my user and connection details and told them to update the complaint.

After repeated callings to the customer support (STD Billing) the problem was not still resolved. Later I found the Nodal Officer Number at their website an contacted the same to my surprise all the Nodal officer's land line has been not in use. After an really long try I found my Nodal Officer's Name and Mobile number of Mr. Thirumal Alagan [protected].

He gave me an rude response as follows,

ALL THE CONNECTIONS TO PARTICULAR AREA ARE DOWN. WILL BE RESTORED WITHIN 48 HOURS.

When contacted after 48 hours, the same excuse was given.

After repeated contact he became rude and gave me the following response:

(REALLY UNBEARABLE WORDS) YOU CAN SURRENDER THE CONNECTION AND SWITCH TO AN ANOTHER SERVICE, YOUR CONNECTION WILL NEVER BE RESTORED????

HE DISCONNECTED THE LINE.

This is what my response with the customer service of RELIANCE.

I'm an freelance programmer and all my works were down for more than an week, which lead to huge losses.

SO PEOPLE BETTER STAY AWAY FROM RELIANCE BROADBAND.

NEVER RELY ON RELIANCE.