[Resolved]  Reliance Broadband — no refund of cheque amount

My name is Rahul Rai from Mumbai. I shifted to Mumbai in January and contacted reliance customer care for broadband connection. They gave me a number of a guy named Ajay, their sales executive fot Andheri (W) area in which I live in. I submitted all the required documents for verification along with a cheque (No. : 604592) for rupees 3367/- in favor of Reliance Communications Infrastructure Limited (RCIL, Receipt No.: [protected]) dated 11th February 2009. I kept on contacting the sales people to get my connection done after that but to no avail. They kept on postponing the date. I contacted customer care office and the only reply I could get was being a new customer we don't have any of your records saved but your connection will be up and running in maximum 15 days. 15 days passed by and still the sales people said we haven't received the equipment from reliance side.After a month or so, I contacted the customer care for cancellation of my cheque ( I don't know who do they care for) and was told within 45 days I will receive my cheque amount back. I kept them contacting through phone and mail and now it has been almost 60 days doing so but their response is always " Sorry, for the inconvenience sir but don't worry you will receive the refund within 45 days". When I tell them that 45 days are already over they say it is very peculiar but don't worry I will receive your cheque amount. The reply is always the same.
For my recent mail their reply has been tell us your fixed reliance phone number. Now, I have told them that I have applied for a new connection and not taken it. I am not sure what step to take next. Maybe Reliance had found this new way to earn money after current share market debacle.
Hope someone does the needful in getting back the payment which I have paid to them because I am clueless what to do to get it back.

Sincerely,
Rahul Rai,
Phone: [protected]

i want to know the status of my complaints.

My name is Pedakapu Gudala from Bangalore. I applied Reliance Broadband on 16.09.2009, I submitted all the required documents for verification along with a cheque (No. : 224276) for rupees 500/- in favor of Reliance Communications Infrastructure Limited (RCIL, Receipt No.: [protected]) dated 16th September 2009. In the first week of october i got call from Reliance saying that they have shortage of modems and it will take two weeks to provide connectivity, from then I contacted multiple times the sales person who approached me Mr. Yuvaraj([protected]) and asked connectivity status but he simply handsup and provided his senoir number Mr. Raju([protected]), then again I contacted Raju also multiple times but no luck, again he provided care number ([protected]) to get the exact status. When I contacted care number simply it will ring but no one pickup phone, thank God some one received the phone one day got reply they want still 5 more days to provide broadband and still Modems shortage. I asked repay my Rs.500/- and she told simply if the connectivity not provided they will send the amount back. Still today also iam trying for status but no one pickup phone and I don't understand when they will decide and when they will revert, If some one have same issue and anyone approching for reliance broadband connectivity this is for your information and take care of things.

Sincerely,
Pedakapu,
Phone: [protected]